Kellee Wallace
Aug 06, 2024
Tyler Walker did a wonderful job assist me and my parents today. We had a less than stellar experience at another Ashely in Cove and ended up leaving. We came here instead and Tyler was awesome. We left very satisfied and $2,000 poorer in a good way lol
Ran1d0m
Aug 05, 2024
Keith helped me to find the couch I truly wanted at such a great deal!
Alexus Godwin
Aug 05, 2024
Keith did such a great job with us! He was very thorough and kind!
Steven Miller
Aug 04, 2024
Great staff extremely knowledgeable and helpful. Annie and Kayce were very patient thought this process as well as answered all questions
Kelly Derevjanik
Aug 04, 2024
Annie and Kayce were AMAZING!!!! Great staff all around and super helpful! A great experience for furniture shopping! 10/10 will be back for any more needs in our home!!
Taliyah Moore
Jul 26, 2024
Very helpful with getting the best prices and getting the best furniture, ask for Tyler and Kyle!
Kt Beavers
Jul 25, 2024
Tye & Brooks were fast and courteous while making the delivery. Extremely satisfied with the service and the product!
Karina Ceynar
Jul 23, 2024
John & Tap delivered our sectional for us & set it up. Quick & professional and they were very careful and made sure we didn’t have any extra questions. Excited to use them for delivery again in the near future!
Kenya Jackson
Jul 20, 2024
Great customer service from Kayce and Kenny! I was in and out in no time at all. With great pricing on my furniture.
Marilyn Monroe
Jul 20, 2024
I had a great experience with Annie, she was very helpful with helping myself and my dad with a new couch. Also when he inquired about an increase on his account Anna was very nice and helpful as well. I highly recommend this place.
Janet O'Shea
Jul 16, 2024
Rossie and John were professional (arrived on time), skilled, courteous and knowledgeable experienced Ashley movers. I enjoyed talking with them. Both worked as a comfortable team. Everything went smooth. Thank you so much. Janet
alisa S.
Jul 15, 2024
Walter Blackwell is a wonderful sales associate and is very patient. He is definitely a sales guy who I would definitely go to for my next purchase at Ashley's.
Paityn Kope
Jul 15, 2024
Tye and brook did an amazing job delivering my couch!! Very professional and fast, couldn’t ask for a smoother delivery.
Autumn Becker
Jul 14, 2024
Incredible service from Walter and Kayce. They were so helpful and made the process of getting new furniture seamless! Highly recommend this team!
lilian lam
Jul 14, 2024
super fast and awesome experience especially as a first time homeowner. my husband and i definitely didn’t know what we were doing but Tony B and Kayce was super helpful the whole way with all the questions and concerns we had. highly recommend!!!
Cory Sanders
Jul 13, 2024
Tony and Amber were awesome! My wife and I were able to find exactly what we wanted and the entire experience was comfortable and easy. So many options and great customer service.
valeria San Martin
Jul 13, 2024
Y’ALL!!!! This Ashley location is top notch. The sales team is like no other. They genuinely want the best for you and your home. Tony was spectacular. John was also fabulous. Amber is your girl if you have any sort of questions, comments or concerns. They took great care of us. Safe to say I was so pleased. We left with a couch and the delivery is super quick. 10/10 recommend. Please go see these guys! They rock!!! ☺️
Dawson Dewald
Jul 13, 2024
Carlos and Kayce were super helpful throughout the entire process.
John Parham
Jul 13, 2024
Walter, Tyler, & Kayce provided great customer service!!
Donna Milton
Jul 12, 2024
I visited Ashley Furniture and everyone was so nice and professional! I’d like to thank Kayce, and Tony B. for being so courteous and friendly in helping me in purchasing my beautiful furniture.
Brandon Smith
Jul 09, 2024
Did everything they were supposed to do and in a short amount of time.
Clarice Torrence
Jul 07, 2024
Amber and Daily were Friendly and professional. Greeting g with the most Friendly and beautiful smiles. I will be visiting this store again in the future we need more people like these two ladies again thank you so much
Pedro Domenech
Jul 07, 2024
It was a great experience, Tracy and Daily, were very helpful.
Talisha Henry
Jul 06, 2024
Great experience at the store. Kenny Kayce was the best. Would buy from him again.
Andrea Sinclair
Jul 05, 2024
Carlos and Daily were amazing in helping us with our new kitchen set. Very thorough and was a pleasure to work with. Thank you
Valerie Sprague
Jul 05, 2024
The team at Ashley is always so helpful. Thank you Kyle, Kenny and Kayce for such great service.
sabrina anderson
Jul 05, 2024
Walter was amazing and answered all of our questions. Kayce was great at helping us checkout. Will definitely be back again.
Kyle Mason
Jul 05, 2024
Had a great time today shopping for a new mattress. Walter was a real gentleman and listened to us with all our questions and concerns, and was able to help us with everything. Kayce was real polite at checkout and offered to help us get connected to the WiFi since my service wasn't that great at the time.
Danielle S
Jun 30, 2024
We had twinning luck today with Anna and Annie!!! They were both SO AMAZING!!!!!!! GO SEE THEM!! You won't be disappointed!
Chris Brown
Jun 30, 2024
Anne and Anna were amazing even stayed after hours to help us get what we wanted!!!
malcom burke
Jun 30, 2024
Ms Annie and ms Anna was amazing sale personnel, they helped us from the time I came in the store to buying the furniture piece me and my wife was looking for all the way to delivery I really recommend this to any and everyone!!!
Monique Allen
Jun 30, 2024
Ms. Annie and Ms. Anna was very helpful today. They answered all our questions and made sure everything was good with our purchase.
Lucy Ruemmely
Jun 29, 2024
Mr. John and Mr.Rossievery polite and helpful. Excellent delivery guys
Khitan DeVine
Jun 27, 2024
I bought a dinette set. Walter was outstanding.
Vannette Simmons
Jun 27, 2024
Walter was extremely helpful!
Yesenia Velazquez
Jun 23, 2024
My review is for Walter, he went above and beyond to help me pick the right furniture for our new home. Thank you!
Kierra Gabot
Jun 22, 2024
It’s always a pleasure shopping at Ashley’s Furniture! Kayce, Keith, & Anna, thank you for helping me find the perfect mattress for my home & making the purchase process go smoothly. I will be turning soon!
Angie Ortiz
Jun 22, 2024
Walter and Beatrice are amazing!
Val Rice-Kennedy
Jun 19, 2024
Carlos was very knowledgeable and patient as I made up my mind. He also made sure to give me all my options so I could choose the best furniture for me.Kayce made the financing quick and easy.
Christina Aderhold
Jun 18, 2024
Beatrice and Walter were AMAZING! So excited for our new furniture!
Jen Campbell
Jun 16, 2024
Walter is fantastic! Super knowledgeable and helpful without hovering. He helped us find exactly what we needed for a convertible couch and will be back to him when we are ready to get the dining room set he got us hooked on. He not only took the time to tell us about the features of both the sofa and dining room sets but physically showed us what they look like utilizing their “hidden” compartments. 10/10 thank you, Walter!
Theresa Sommerville
Jun 15, 2024
Went in to get a new dresser for my bedroom, Walter helped me out and showed me all the options they had for what I was specifically looking for. Walter was a great help and I highly recommend talking to him for whatever you're looking for!
Victor Salgado
Jun 15, 2024
Walter Blackwell was outstanding and extremely helpful. Will always deal with him. Thank you Walter.
Tee Word (Tee's Corner)
Jun 13, 2024
Walter was awesome! Gave us A+ assistance! Fernando took care of us as well!
Kelli
Jun 13, 2024
If you need help with anything ask Walter, he was the best!
Monica Word
Jun 13, 2024
Walter Blackwell is amazing! He helped us pick out the perfect furniture for our new place. Great customer service hands down!
Deja Nekole Warren
Jun 11, 2024
Walter helped my husband and I with finding the perfect bedroom furniture to fit both of our personal styles and a special thanks Beatrice as well for her help. 10/10 recommend
Deja George
Jun 11, 2024
Great customer service!
Jada Knighton
Jun 09, 2024
Keith and Kayce were very helpful throughout my whole experience and would recommend anyone who are on the look for any new pieces I going to them
It's Shay
Jun 09, 2024
This store is the best! I recommend Keith and Kayce. Best customer service and great advice when looking at furniture and helping me.
Charmaine Jackson
Jun 09, 2024
The Killeen store is friendly and very helpful…. Kayce and Keith are great… highly recommended
La'Jae P
Jun 09, 2024
Great service! Walter was very nice and informative and helpful with finding us a new table! Kayce gave good service
donnetta Myart
Jun 09, 2024
Tracy and Kayce were very helpful in our recent purchase from Ashley furniture! Everyone there is so nice! The furniture is very good quality. We will be back for more!
Angela Ewings
Jun 07, 2024
M experience was fantastic
Annette Capps
Jun 06, 2024
Rossie and his partner did a great job with the delivery of my love seats. The furniture was set up professionally and efficiently. They even asked if I needed help with anything else. I definitely recommend Ashley Furniture for your future furniture needs.
Brittany Warwick
Jun 02, 2024
Tracy did a great job with helping my needs with a new couch for our new home! They helped with helping a couch that fit our needs and were patient with our requests! Kayce was a huge help with our financing portion and explained things in great detail. Will definitely shop here again!
Niara Eans
Jun 02, 2024
My husband and I went to the store knowing exactly what furniture we were looking for. Tracy and Kayce listened to what we asked for and were able to get us in and out of the door in less than 30 minutes with everything we needed! Highly recommend!
James Crisp
Jun 02, 2024
Great service and prices! Very satisfied with everything. Tracy and Kayce were excellent and I highly recommend Ashley’s to anyone!
melissa crosswhite
Jun 01, 2024
Walter was amazing, he helped us find the perfect rocker recliner and end table. Very nice and patient with us. Thank you. Kacy Checked us out and was great!
Carolyn Taylor
Jun 01, 2024
If you need anything see Kenny. I’m a very particular person and can be all over the place with what I want. Kenny was super patient and helped me piece together everything I need. He even moved furniture to make sure what I was piecing together matched. So appreciative of all his help. He is the guy to see. Kayce helped me out with the final sell in finance and was very friendly. Will be back for future needs!
Sasha Noll
Jun 01, 2024
Amber, Tony, and Keisha were amazing! They were so helpful and so knowledgeable. Come see them for all your furniture needs!
Sepe Livae
Jun 01, 2024
The two men that delivered the bed set to me were very nice and respectful. They set up my bed frame and answered all my questions. I am very satisfied with the service provided and definitely will be going back to this company if I ever need to.
Marissa Medrano
May 28, 2024
Sales Associate C. Owens was very friendly and helpful and helped me with all of my requests. I left the store with exactly what I needed and the whole experience was very professional.
Elysa Hernandez
May 27, 2024
We had a great experience purchases furniture today at this location. With the help of Julio we were able to find what we were looking for and with the help of Anna and Beatrice we were able to get it at the price we wanted!
Deborah Johnson
May 27, 2024
Walter & Amy were exceptionally amazing.Walter was very knowledgeable about every item I looked at and gave me me his expert opinion on the furniture I was interested in.Thank you for being so polite and keep up the great work!
Flavel Zarzuela
May 27, 2024
Great service for delivery. Rossie and John were on time, efficient and friendly. !!
Shewanna La Treice Frederick
May 26, 2024
Anna and Annie at the main store in Killeen were awesome with helping find what I need for my home.
Gloria Ramos
May 25, 2024
Thank you for your hard work and finding us the bed we always wanted.
PEDRO RAMOS III
May 25, 2024
Thanks for all the hard work. Also for helping us find what we each needed. Can't wait for our bed to get here
Valarie Beasley
May 25, 2024
Amazing customer service! Walter was very knowledgeable about all of the different furniture sets. He was very patient with us and super easy to work with.
Marissa P
May 25, 2024
Wendy was really amazing! She was super helpful and knowledgeable about the items in store. I would highly recommend working with her!
ashley collier
May 25, 2024
Great Service, Friendly and efficient.
Kenneth Davis
May 22, 2024
Tye and Brooks have delivered to me several times and their professionalism is top notch. They go above and beyond their duties. They exemplify service to customers.
Cory Rogers
May 21, 2024
Great customer service!!
Ashley Thompson
May 21, 2024
Amy and Antonio was so helpful with my Mattress purchase. Good customer service love it. Thank you so much. At the Killeen Ashley furniture.
Ralf Petrucelli
May 20, 2024
Wendy was great . We’ll be back !!!!
Jeremy Conner
May 19, 2024
Thank you very much Ashley Furniture store. Amazing service and helped me get exactly what I wanted at an amazing price. Thank you so much to Kayce and Amber.
dakota sage
May 19, 2024
Really am grateful for the help me and my wife received. Wendy, Anna and Kaycee help us out with finding the perfect couch set and making sure the payments and finances Worked with our budget
Patricia Rucker
May 15, 2024
THANK YOU JOHN AND TONY!John and Tony were very pleasant, and not at all pushy. They allowed us to tour their store at our leisure, and if we had concerns they were right there to address them.The prices were very reasonable, exactly what they were priced as on their website! Another Ashley Furniture Outlet priced their pieces at almost $500 more than the online price.We can’t wait for our furniture to be delivered! Especially our “hi-tech” mattress and frame (lol). The head and feet incline, as well as a soothing vibration, and a dim light underneath to help guide us if we get out of our bed during the night, and many more functions.Also, for a minimal fee they will not only deliver our furniture, they assemble it as well! That was a big plus for my husband, because he wasn’t looking forward to assembling everything, especially our large entertainment center! Thank You Ashley Furniture in COPPERAS COVE, TX.And thank you very much Tony & John!!!(When our furniture is delivered, we’ll post pictures)
Craig Langford
May 14, 2024
John and Rosie did a great job when delivering my purchase. Thanks
Tyrone Butler
May 13, 2024
Sales agent was nice and friendly and answers any questions or concerns you may have. The delivery team who bring the living room furniture was awesome
Loree Linehan
May 13, 2024
I enjoyed buying a couch and bar stools at the Copperas Cove branch. Tye and Ben delivered my furniture. They were very thoughtful, considerate, and professional!It was a great experience!! Thank you!
Kathy Laidlaw
May 10, 2024
Shopping was easy and delivery/set up was exceptional. John and Rossie were professional, quick and extremely helpful in explaining everything. Our house now looks gorgeous!!
Kyle Haddock
May 06, 2024
Delivery team of Rossie/ Doha was absolutely great! Super fast, friendly, ensured everything was placed where we wanted it. They went over how everything came apart/ together so that if we need to move it we knew what to do. Notated damage upon delivery and called service request on the spot for damage as well.
Adwoa Pobee
May 05, 2024
Service was A+! Were greeted as soon as we walked and Tracy was very helpful. Kayce also made checking out, a breeze!! Will definitely be back when it's time to replace my mattress!
Jasmin Addy
May 05, 2024
Very welcoming and friendly, and found my perfect mattress thanks to Tracy! Wonderful experience, especially with Tracy and Kayce helping me out.
Jesus Marun
May 04, 2024
Excellent service from the store team. Very attentive and friendly. All our questions were answered. And the product of very good quality.
Melanie Mendez
May 04, 2024
We are very happy to buy our furniture at Ashley Forniture. Ms Tracy and Kayce helped us elevate our experience and purchase our dream bedroom set, always helpful and always willing to answer every question.
Lasetta Harris
May 03, 2024
Carlos was a fantastic sales person. He took me to exactly what I asked for, he explained everything in detail to where I understood what he was talking about. :)
Stephan Wooden
Apr 27, 2024
I received my delivery today, but the driver told us if we gave him a tip then he would put us first in line for delivery. I told him I don't have a tip and he told me he is moving me to the bottom of the list for todays deliveries. Very disappointing and I will never shop here again!!!
Joshua Cain
Apr 27, 2024
Ben And Tye delivered my mattress base and dresser. They were very helpful and knowledgeable over all the functions of my moving base. Definitely a five star review.
Vern Green
Apr 07, 2024
Anthony Burt best sale guy and Anna is the best finance clerk ever thanks for asking all my questions and concerns Green Family
Rheid McKnight
Apr 06, 2024
Daily & Roy were super helpful and kind! They went above and beyond to help me stick within my price range while also treating my kids with kindness.
Melissa Berool
Mar 27, 2024
Carlos was a great salesperson. Gave me the space and time I asked for and was very knowledgeable about the current stock.
Isabelle Nelson
Mar 23, 2024
My family and I came in looking for a bed set and were greeted by Kieth. He was more than accommodating, and helped us find the perfect set. He even informed us of a better financing deal than we originally had coming in. The entire staff was friendly, helpful, and personable. I will definitely be returning to this location for all of my future furniture needs.
Carlos Lopez
Mar 23, 2024
Great team, Keith , Anna and Beatrice showed me around my wife and tested beds to make sure what we wanted. We found everything we wanted and was I surprised. It worked wonderful, they worked with me and I got everything I needed, never been so happy. Great price and monthly payments. Don’t miss out ladies and gentlemen. You won’t be disappointed.
nelson marquez
Mar 20, 2024
Mr.Tye and Mr.Brooks did an awesome job they both were very friendly, respectful and knowledgable. Both answered every question we had .We are in love with our new living room set.Thank you for the job well done .
Takeno Names
Mar 16, 2024
Lots of gorgeous furniture.But you took away the urgency because nothing is ever going to go on sale
E C
Mar 14, 2024
Purchased a new living room set and had it delivered in just a few days. Ty and Brooks delivered our new couches very quickly and were very professional. They were very cautious with the set up and protection of our white couches, which we are very grateful for. The overall experience buying from Ashley has been great.
Raven Arnold
Mar 10, 2024
Daily and Amber were awesome at assisting me with finding what we need!
AD TRAD
Mar 10, 2024
Daily and amber helped us today and gave us a great experience.
Angelina Mutter
Mar 09, 2024
Yesterday my husband and I went into the store for an adjustable bed base, Wendy helped us and it was good until my husband wrote out the delivery address. My husband doesn't have the best handing writing and she couldn't read what he wrote so he had me redo it and that's when she said "yeah it doesn't look she used her feet to write it". That was so rude and unnecessary. The lady that checked out out was amazing. But not Wendy.
Jacob Smith
Mar 06, 2024
I would give this place 10 stars if I could. Clean store, very organized.Thank you John rossie for the deliver absolutely very professional and highly recommended them to do it again!!!!
Jordyn Smith
Mar 06, 2024
Fast and easy delivery!! Thank you John R..
Miguel Acosta
Mar 03, 2024
Tony, Anna, and Beatricy were nothing short of amazing working late Saturday and early on Sunday to make sure our product was ready and at a great price. Awesome customer service.
Mary Real
Mar 01, 2024
Excellent thank you John Rossie
Tye West
Feb 29, 2024
Tye & Brook did great! They had our new couch moved in, unboxed, and set up so fast! Both guys were super funny & professional. Thanks again for a great delivery experience.I forgot the young lady’s name that helped us with the sale, but she was also great! She was super knowledgeable and wasn’t pushy. Great service, Ashley’s in Copperas Cove!
Rochell Sims
Feb 28, 2024
Tony Burt is amazing… didn’t force me to purchase anything and gave me a good deal!
Syreeta Fowlkes
Feb 26, 2024
Great experience and customer service from Carlos and Anna!
Dontay Pagan
Feb 25, 2024
ASK FOR HAYDEN LLOYD!!!! Guy was great and extremely helpful. Not too pushy and all around helpful and good vibes. Will be doing business with him again.
Jamel Simmons
Feb 25, 2024
Welcomed as soon as we came in; big smile and a sense of humor Mr. Keith gave us such professionalism and space and time as we browsed through the store. Manager quickly responded with any questions we had and he was unable to quickly respond. Finally Ms. Kayce the financial advisor very polite and professional as well got all our credentials inputted with little to no time and explained how the process works since we aren’t moving in our new home immediately. Awesome team would definitely recommend and be back in the future.
Candice Mitchell
Feb 25, 2024
Our experience was great! We decided to just stop in and browse, not knowing of the sales or deals. Keith greeted us, explained everything to us, and let us wonder peacefully. Kayce made the payment process quick, fast, and smooth. In the end we left feeling like we made the best decision for us with no hassles!! Keith and Kayce are awesome!!!
Vanessa Alvarado
Feb 25, 2024
Great setup, Rossiel and Tap were professional
Manny C
Feb 25, 2024
Walter thank you for taking the time to help us, you’re a very knowledgeable man and know your stuff. As a military Vet I appreciate awesome customer service and also that military discount was the icing on the cake in today’s Economy every little savings count! Thank you!! We love our sectional!
Rhonda Smith
Feb 24, 2024
I bought patio furniture and was well treated by Kaycee and Tracy. Thank you both for your expertise
Marisol Alba
Feb 24, 2024
We were helped by Walter Blackwell he is amazing very knowledgeable and helpful nice person.
Akeem McCall
Feb 22, 2024
Carlos was really professional and helped with everything I needed
T Shanta’e
Feb 21, 2024
Kayce and Tony M we’re great I have have a good experience when I shop with this Ashley’s location !!
V Love
Feb 20, 2024
Walter, Kacey, and Tracy were friendly and great to work with.
Jacqueline Dowland-Phillips
Feb 20, 2024
Rossie and John were timely, polite and professional. Great workers and team. Thank for upgrading my guest room. Shirley t from killeen.
garrett silvers
Feb 19, 2024
Went in just window shopping found a sofa and loveseat my self and my wife liked and a table. Having just moved here we decided the furniture was a better fit for our new home. Wendy was super helpful and very informative. At no time did I feel pressured to buy anything which is a big plus for me. Anna in the financial department was great too it was one of the best interactions I've had with a financial department.
Jazmen Homes
Feb 18, 2024
Thank you Kayce and Tracey for your help
Michele Kavchak
Feb 18, 2024
Wendy was very helpful in finding what we wanted! What was really great is that they have our items in stock and can deliver them within a few days!
Kaitlyn Lombardo
Feb 18, 2024
Keith was so kind and helpful with my grandma, myself, and my son! Anna also gave exceptional service! Thank you guys so much!!
Jade Bacon
Feb 18, 2024
This is like our 3rd time shopping at this location for my family. Tracy and Kayce has helped us so much with this process would definitely recommend coming here and doing business with them.
Keenan Bacon
Feb 18, 2024
Awesome Store Very Professional and family friendly. Tracy and Kayce took great care of my family and I. They were patient and accommodating. I would also like to thank Anna as I was walking out the store I spoted something else that I want and she took care of me and add to my order with no issues. Great Team Great store Thank you all.
G Wash
Feb 18, 2024
Fast and efficient!
Mikayla Almaguer
Feb 17, 2024
Hayden was awesome! He helped us find exactly what we were looking for and answered all of our questions! Thank you!!!
Zach Hinton
Feb 16, 2024
Professional and efficient
Sarah Embry
Feb 16, 2024
Walter provided us with exceptional customer service. 10/10 would go back to this store & work with him again!
Lorna Lumpkins
Feb 14, 2024
Walter was very personable and showed us a variety of bedroom suites. He explained all theamenities of each product like the drawers and headboard and footboard.We were able to try out all the mattress!Very nice experience!
M M (Nitrosav)
Feb 12, 2024
Wonderful furniture store. Very friendly staff. Never felt hounded while looking. Carlos was an excellent floor rep! Answered all of our questions and was very knowledgeable about the furniture and warranties on them. Awesome experience.
Helen James
Feb 12, 2024
Carlos and Anna are awesome!
timothy turner
Feb 12, 2024
Carlos and Anna helped us pick out new couches
Vernon Greenidge
Feb 10, 2024
Great furniture store with great business. The thing that stood out was Mr. Walter Blackwell !!! His customer service was unmatched. He took his time carefully explaining deals, textures, fabrics of their furnitures and even walking the floor of two separate stores with us. He is an amazing person and would refer him to anyone who stops by their store. You won’t be disappointed!!
Rochelle Parker
Feb 10, 2024
Walter was very helpful and patient with us ! He walk with us through the whole store and showed us every sectional and explained all the different things that would accommodate my friends needs. Great customer service
Khalil Hale
Feb 09, 2024
Hayden was very informational and helpful
Jennifer Gardner
Feb 07, 2024
The very first time I went to Ashley furniture I knew I’d be a life time customer there! Thank you Walter Blackwell and Beatrice at the 1101 S WS Young Dr. store for taking such good care of my husband and I and getting us what we wanted!
Evangeline Ash
Feb 06, 2024
Mr. Walter was charming and knowledgeable about his product. We were in 2 weeks ago and discussed some opportunities. We came back...item was on sale,ordered a different color and he handled everything with grace. He was extremely helpful and delightful to work with.
Lisa Milligan
Feb 05, 2024
The delivery of our new mattress set was handled very Profesional and efficient. We are very pleased with knowledge of Brooks and Tye to set up our beds promptly and accurately.
Korbin Hardin
Feb 04, 2024
Beatrice and Tony.m we’re a great help and super friendly
Kimberly Robinson
Feb 02, 2024
Tye and Brooks were awesome!! Very helpful.
Sarie I
Jan 28, 2024
I had thee best experience at Ashley furniture this afternoon. Wendy Martin was absolutely fantastic. She was very knowledgeable and polite. She went out of her way to show me all the options that would fit my needs. Cayce worked at the finance desk and was very polite and efficient as well. Overall, 10 out of 10 experience.
evette godinez
Jan 28, 2024
Walked in was greeted right away by Keith informed us of the awesome deal of the day! Carlos was another associate who checked on us and helped us when needed!! Worked with Jennifer on our break down everyone was so helpful understanding and pleasant about the entire process!!Jaycee helped get us checked out!
Vincent Garfias
Jan 28, 2024
Keith, Carlos, Jennifer and Kayce were very welcoming and absolutely phenomenal to work with. Very professional and patient. Would recommend 100% of the time.
Carmen Rodriguez
Jan 26, 2024
Wendy was amazing!! She knew ALL the products and the details of how it’s made and what would last and what would not. I will definitely go back!!
Gold Apricity
Jan 25, 2024
Wendy was amazing she was able to get me everything I need for an amazing price
Boi._is _fire
Jan 24, 2024
Anna Carlos Fernando
Ashley Barnes
Jan 24, 2024
Carlos, Anna, Fernando did well
Shameka Davis, M.A.
Jan 24, 2024
Excellent customer service and assistance from Carlos , Fernandez, Anna
Timothy Koellner
Jan 23, 2024
Walter is a great sales associate. He pointed us to the better deals in the store.
monique blazek
Jan 20, 2024
Walter was very helpful in helping me purchase a couch along with giving details about each couch.
roman rodriguez
Jan 20, 2024
Walter a really nice gentleman helped us out today got us the best deal with what we had to work with made it very easy to pick out what i needed .
Alesha Jones
Jan 17, 2024
We came in there with a vision for a new couch to provide comfortability for me and my family and my expectations were met. Thank you!
Cary Watkins
Jan 15, 2024
Kayce and Tracy were great. I came in to look at items for living room, dining room and master bedroom. They were very patient and helpful and made the process very easy . Especially since my wife isn’t currently in Texas.
Jay Foster
Jan 14, 2024
Walter and Fernando are awesome
Jodi Bolin
Jan 12, 2024
Amazing service. Walter was very knowledgeable. Def come see him.
adrian luna
Jan 08, 2024
Walter was very knowledgeable and helped us out with a discount. Showed us many great options!
Marielyz Goings
Jan 08, 2024
Walter was great. Helped us out tremendously!
Kiara Williams
Jan 07, 2024
Wendy is AMAZING and knows her stuff!!! Ask for her when you go! Also Kayce was soo sweet!
Life with KB
Jan 06, 2024
Tracy was great kayce was awesome
Felicia Barnes
Jan 06, 2024
Tracey had great customer service and was friendly!!!! Kayce was sweet.
Michael Cannon
Jan 06, 2024
Tony Burt and Kayce were awesome. Great customer service.
Nicole Burley-Cannon
Jan 06, 2024
Tony was awesome in helping us on the floor and with any questions we had. Very friendly and not pushy. Kayce was really friendly getting everything squared away.
Vanessa Ngotel
Jan 06, 2024
Thank you so much Tony for your help. And thanks Kayce for making the check out process easy.
Lorraine Kirk
Jan 06, 2024
Tony Mendoza at Ashley Furniture was absolutely a pleasure to work with. I would recommend him to anyone that is looking to buy new furniture.
Joyce Stallworth
Jan 05, 2024
It was great kayce was very informative. My sales person Toni b was polite an reassuring
Melissa Cradic
Jan 04, 2024
Walter was very helpful and knowledgeable. Was very easy to work with and when we told him what we were working with for our space he showed us things that would work for us without trying to “just make a sale”
Jesse Hewitt
Jan 04, 2024
Walter and Beatrice were very helpful
Rashida
Jan 03, 2024
A big “Thank you” to Carlos, Anna, and Fernando for their assistance in finding a bedroom set and getting financed at a great price.
Samantha Canales
Dec 30, 2023
Had a great experience and Walter Blackwell was able to help us find exactly what we were looking for and was a great help!
Zhatavia Soto
Dec 29, 2023
very nice and friendly place!got help from Walter and he was PHENOMENAL!!!
Elizabeth Alma
Dec 28, 2023
Awesome Customer Service. Mr. Walter was very helpful and answered all my questions.
Maureen Ellis
Dec 28, 2023
Wendy was fabulous! Very knowledgeable and friendly! Had a great experience getting new couches and a recliner for our nursery. Will be back!
Elaine Jordan
Dec 27, 2023
We were shopping for our church (City of Restoration Church).Mr. Walter Blackwell was very helpful with great customer service!
Traveling Trucker
Dec 23, 2023
The customer service was terrible..They got the wrong color for the dinner table and didn't even want to acknowledge the inconvenience they caused..They attempted to give me another table in its place asking me to pay the difference..I declined for obvious reasons.They told me I can wait another 3 weeks for the table to come back from the factory or get a refund...Never once apologized just had a take it or leave it attitude..The fact that it's on w.s young which is right by rancier(The hood) that's exactly how they treated me.. Pretty sure if I were in a different part of town the customer service would have been different!!
L G
Dec 23, 2023
Never again. Save your money.
Lisa Daubert
Dec 22, 2023
Walter was very helpful and patient with us. Thank you!!
The Morgan Family
Dec 22, 2023
IN A budget go here love this place
Dareon Medley
Dec 20, 2023
Great service, very experienced, extremely helpful. First time look at furniture they made everything else and simple. Didn’t make you feel pressured about anything. Will definitely be back and would recommend to others. Walter and Beatrice helped me a lot!
Hakeem Smallwood
Dec 18, 2023
Great service fast and efficient. Walter and Amy took care of all our needs. Highly recommend
LaShonda Hill
Dec 16, 2023
Wendy Martin was my sales associate and she was AMAZING!!! I was looking for a new mattress and she very knowledgeable and explained the pros and cons of the different types and brands of mattresses. She also gave me a better deal than the Ashley furniture store in Copperas Cove on the same mattress that I was interested in. Excellent customer service!!!
Wendy Puente
Dec 16, 2023
Walter was very helpful with helping me look for what I needed. Beatrice was also very friendly and informative on the payment process
Angelica
Dec 13, 2023
I had a great buying experience with Tony and Beatrice! Tony was with us every step of the way and very patient. Beatrice was very helpful with the financing process and explained everything thoroughly.
Ray Jhay
Dec 13, 2023
Tony was very helpful pleasure working with him. Everyone else in the store is very friendly and helpful. Very excited for the new furniture!
Hunter Markita
Dec 11, 2023
I have had a wonderful experience at Ashley furniture Killeen Tx, Located on WS Young. Tracy, my sales representative delivered amazing customer service. Not did she show me around the outlet store. She walked me over to their major department store and assisted me without hesitation or haggling. Thank you all for providing excellence in customer care.
Koite Skilling
Dec 10, 2023
WALTER BLACKWELL helped us find exactly what we needed. Very proficient and knowledgeable salesman
Jesse Huerta Chavez
Dec 10, 2023
Walter and kisha provided great customer service, making sure we get the best deal. Really nice and friendly.
Charles Lovejoy
Dec 09, 2023
Great place. Hayden Lloyd was a great salesman, knowledgeable and best of not the typical pushy buy something guy. Anna made payment and other logistics easy. Definately would come back again!
Dennis Keating
Dec 05, 2023
Very nice store & personal especially Teresa Carter & Walter Blackwell .
Paul Revere
Dec 05, 2023
Tony was wonderful, polite and kind and informative. He really helped me make some decisions on lift chairs
Greg Maskell
Dec 05, 2023
They tried to sell a couch for 3500 during their sale which made it 2500. Searching their store and the item number the normal price is 2500. Therefore no real sale. Should have been 1800.
Melissa Scott
Dec 03, 2023
They did a good job. Carlos, Kayce, Beatrice
Shan Johnson
Dec 03, 2023
Carlos and Kayce were very helpful. I found just what I was looking for
Anthony Vaughan
Dec 03, 2023
Thanks to Anne and Kayce for the great help with my purchase. Great customer service.
Richard Chambers
Nov 30, 2023
Very nice when entering the store. They are friendly and knowledgeable about their programs and items.
Rachel Lederer
Nov 30, 2023
My husband and I could not be more happy with our purchase! We absolutely loved working with Walter Blackwell, he was very open and honest when giving us our options regarding a new bed. Even after we went though with the purchase, we were looking at small loveseats and had a few questions, but we're but looking to buy anytime soon, and Walter answered all of our questions! Such outstanding customer service from a well-respected sales associate, we will definitely be coming back to this location and hope we can still work with Walter! Happy Holidays 🙂🎄
River Colon
Nov 29, 2023
Wendy Martin was amazing in getting up set up! Thank you so much! So much savings!
Rosie S.
Nov 28, 2023
Service was very nice, Walter was helpful and friendly!I asked for what I needed and we got straight to it.
Maria Jasso-Perez
Nov 28, 2023
Great experience Tony M. was extremely helpful!
John Donner
Nov 26, 2023
Kayce and Annie were very helpful in getting us exactly what we were looking for. We were in and out in less than an hour and a half. With that being said we are very picky and they were all patient with us and helped us very diligently.
Yanelisse CameanOcasio
Nov 26, 2023
Annie helped us in any way possible to get a great deal and answer all of our questions.
Nicole’s TV
Nov 25, 2023
Walter was very passionate and friendly sales associate! Teresa was very helpful as well.
Jordanna Larson
Nov 24, 2023
I went into Ashley, after looking on line and wanting to see it in person. Tony Burt was the salesperson helping me. Today, I went in to purchase a coffee table and 2 end tables. Tony was there and provided great service. Then to check me out and get me on my way was Kayce. She was friendly, prompt, and professional. Thank you for the great experience!
Maricarmen Graham
Nov 24, 2023
Antony and Kayce were wonderful and assisted me with everything!!
Rlyn GANDA
Nov 24, 2023
I excellent experience with Kayce for her a good assisted
Rafiul Patwary
Nov 24, 2023
I was looking for furnitures for a while but couldn't work with any stores. Then I thought of coming to the Ashley home store at Killeen. And lemme tell you it was an amazing experience. I worked with Kayce and Tracy they were amazing and helped me throughout the whole process and gave me a good deal. I would definitely recommend working with them and you won't regret. If I could give 10 stars I would.
Andrea Kim SFRG
Nov 22, 2023
Walter gave my family a five-star experience as we searched for the perfect sectional for our new home’s living room. Beatrice made the financing process quick and painless! After giving other furniture stores in the area a try, Ashley was able to meet our needs in a way the other stores couldn’t. I highly recommend you start here when you’re looking for furniture for your home.
Kenneth Watkins
Nov 22, 2023
Wendy Martin, one of Ashley's angels, great person, tremendous plus seller, she got me!
Kristina Duke
Nov 21, 2023
Wendy Martin was so knowledgeable when it can to the purple mattresses she was so friendly and funny I love her energy
Parker Wilson
Nov 21, 2023
Wendy Martin did a great job explaining how good our new purple mattress was for conforming to our way of sleeping. She walked us through not only why mattresses are important but also pros and cons of each instead of pressuring us towards a certain mattresses. 5/5 would definitely shop with her again!
Jose Franqui
Nov 19, 2023
Great customer service. Ask for Annie.
Franqui Family
Nov 19, 2023
Thank you to the team Annie and Kayce were amazing and patient with us! Thank you for assisting us with furnishing our new home!
Noelle Robinson
Nov 19, 2023
Walter was a wonderful SA. He greated me at the door with a no pressure approach. I appreciated that since I already knew what I wanted and that it was in store. The transaction was quick and painless.
Ralph Irizarry
Nov 19, 2023
Best deal I ever got on a brand new dining room table set. Thank you to the Sales Lady Annie and Kayce for making this experience wonderful.
Roopalatha Mangalseth
Nov 18, 2023
Walter and Kyle both were very knowledgeable and helpful.
Katrina Davis
Nov 17, 2023
Kayce did an outstanding job and even helped to save additional money on our purchase!
Susan Banks
Nov 17, 2023
Walter was super helpful in finding my daughter a couch that would work with her living space and budget. He then went on to help me pick the best pillow ever!
Chris B
Nov 17, 2023
Walter was our sales representative. He was informative and patient and kind. We would highly recommend shopping with him.
Amando Rodriguez
Nov 17, 2023
Walter was very friendly
Jeffrelyn Besas Buen
Nov 16, 2023
Mr. Walter is very accommodating. Thank you
Alexis Farias Leon
Nov 15, 2023
Fernando and Tony gave us the best customer service
Rhonda Cook
Nov 14, 2023
Kayce was awesome very helpful and knowledgeable...Thank you again....
Mia Wiggins
Nov 14, 2023
Walter was great! Very knowledgeable
Olivia Martin
Nov 13, 2023
If you’re ever in Killeen furniture shopping ask for Wendy, a woman with true style and grace. Not sure on what to get she help me find the perfect living room set for my new home.
John Moya
Nov 13, 2023
Great service by Walter and Daily
Christopher Vazquez
Nov 12, 2023
Carlos Anna did a great job
Shirley Gray-Martin
Nov 12, 2023
Thanks to Mr.Walter Blackwell and the he kind gentleman that did my purchase agreement, they where very helpful and courteous to us today, Thanks so very much.
Joe Butts
Nov 11, 2023
Kenny was amazing and walked us through everything. He helped us choose the perfect bed set and was very patient while we made our decisions. He is very knowledgeable warm and welcoming. We had a great customer experience and highly recommend Kenny at Ashley outlet!
Sonsaree Thomas
Nov 09, 2023
Wendy Martin was AMAZING! She did not hound me around the store she let me look and come to her (don’t we all love that)! She was well versed in designs, and had amazing input on what matched our counters floors & other furniture ! Please ask for her (:
Natasha Kelley
Nov 09, 2023
Kenny was very professional and very helpful. He took the time to tell us about each pieces we asked about.
Curtis Newsome
Nov 08, 2023
Hayden was awesome and very attentive. The moment I walked into the store he was ready to help me and listened to every concern I had when picking out my bedroom set. Thanks so much 🤙🏽🤙🏽.
Elizabeth Cruz
Nov 07, 2023
Excellent Mr. Kendrick Leon is very respectful and professional I will call him again when I buy my furniture.
Heather Thompson
Nov 06, 2023
Wendy Martin was great
Katrina Yaques
Nov 05, 2023
Keith and Daily helped us pick our couch today. They were very friendly, provided excellent customer service and were very helpful towards our purchase.
William Lux
Nov 05, 2023
Keith and Daily were very friendly, phenomenal customer service and gave us space to look and think over our purchase. We are returning customers to Ashley.
Romintz Joseph
Nov 03, 2023
Walter Blackwell Helped me and my wife find a couch. And was very helpful in the process. Highly recommend him
Amber West
Nov 02, 2023
Walter Blackwell was extremely helpful and it was an easy experience.
Willis Taylor
Nov 02, 2023
Walter and Daily were very professional, thorough and polite, they made my shopping experience a pleasant one.
Riz Abbasi
Oct 29, 2023
Thanks Ms Kayce for helping us to pick up tge right mattress.
Tatiana Viñas
Oct 29, 2023
Kayce and Tony made our shopping easy and pleasant. I had an overall great experience!
William Rodriguez
Oct 28, 2023
Walter Blackwell was an excellent sales associate, he helped us find exactly what we were looking for.
Devynn Conger
Oct 27, 2023
Walter was the friendliest employee! He was great to me and my husband and all of our children!
Yolanda Theodore
Oct 26, 2023
Service was outstanding, our sales representative was very knowledgeable
Amelia Daniel
Oct 22, 2023
Great visit today! Was able to locate what store location has a sofa I’ve been looking at online. Super appreciated help from both Annie & Kayce :)
Gabby Daniel
Oct 22, 2023
Kayce, Carlos, and Annie were very helpful in all of our searches !
Kim B.
Oct 22, 2023
I love coming to Ashley's. I have never had a bad experience and the people who work are always friendly, especially the people who helped me today, Carlos and Kayce. Overall, I would come back to buy here again.
Earl
Oct 21, 2023
Wendy were very helpful and understood my needs and provide the products I was looking for, thank you very much Wendy
LaTeashia Sherman
Oct 21, 2023
Walter was very personable in his greeting as I came through the door. He was tentative to what I said I was looking for and didn't try to sell me something that I didn't want or need. I will definitely be back.
Jenny Dyann Bisnar
Oct 19, 2023
Mr walter and ms daily were so accommodating and provided me stuff that i needed.
Elizabeth Waite
Oct 18, 2023
Walter helped me pick out what was best for my new place
BRianne OEn
Oct 16, 2023
Walter Blackwell
Champ Kamai
Oct 15, 2023
Honestly we were stuck between Ashley and another place but what ultimately sold us was the customer service, Walter was great and patient and really worked with us and Kayce made the purchase process a breeze. I would definitely recommend this specific store if you’re looking for furniture or specifically a couch like we were!
Rayson Kamai
Oct 15, 2023
Won’t shop anywhere else for furniture. Walter was absolutely amazing to work with. No pressure, no sales pitches. Just in it to help us solve our need for the perfect couch set. Kayce helped check us out and was very delightful as well :)
Unknown Unknown
Oct 14, 2023
We just moved to Killeen and we were looking for furniture and we came down to see our friends at Ashley furniture and Wendy helped us and gave great deals. We will definitely be coming back for any of our furniture needs. She was very helpful and made it a wonderful experience and we got everything we needed! Highly recommend!
Mitchell McMullen
Oct 12, 2023
Kenny did an awesome job not too pushy and was very patient with me. A++ Ms. Wendy was helping with the sale and her experience showed. She was able to find me what I was looking for. A++
Robert McDonald Jr
Oct 11, 2023
Wendy was a great help!
Bart Roberts
Oct 11, 2023
Wendy was wonderful and very knowledgeable! We had a great experience!
Mary Pennington
Oct 10, 2023
Mr. Kenny Kendrick He was very helpful very professionally he helped me out a lot.
Laura Garcia
Oct 09, 2023
Tony Mendoza was very professional and kind. We gave us a good deal on our new furniture. We are very satisfied with the customer service he provided us.Thank you Tony!
Aisha Cool
Oct 08, 2023
Keith is awesome. We we’re recommendedBy Gilbert from Mattress Firm in Harker Heights that people from Ashley’s store are very helpful with their customers. We went in October 8 and Keith welcome us and did not follow us. Keith gave us time to decide on what we want. Thank you Keith. And Kayce is nice to talk too.THE IGNACIOs
aries ignacio
Oct 08, 2023
Keith was the man to go to. Very courteous and respecftful.
Makayla Mills
Oct 06, 2023
Ashley’s always has an amazing deal on their pieces. Even with constant moves, my furniture’s quality and durability has never disappoint. Wendy Martin was very helpful and directed me to exactly what I need. 10/10 experience
D One & Only D.R.G.
Oct 05, 2023
Carlos was made things far too easy!!!Ms. Kayce & Ms Anna were also on point. All were friendly and did everything to make my experience go as smooth as possible. I was in & out in no time! Stop in and see for yourself!!! Thanks You Team Ashley!!! Danelle
Michelle Pereira
Oct 04, 2023
Wendy and Walter were amazing! They were both friendly, helpful and took good care of us. We will be back!
Omar Johnson
Oct 03, 2023
They Helped me out financially so I'm always gonna speak highly of this place
Lizandra Santana
Oct 01, 2023
John and Rossie were very quick and neat putting up my new bedroom set. They even helped with adding some felt pads to the furniture legs at my request
stefany Turbi
Sep 30, 2023
Amber was great and attentive. She got me just what I wanted . I highly recommend this store. Whenever I need something for my home I was go to Ashley furniture.
Ashley Jorgensen
Sep 30, 2023
Wendy was amazing. She made our living room and dining room visions come to life. She was perfect and insanely knowledgeable.
David Jorgensen Jr
Sep 30, 2023
Wendy was amazing
karen reyes
Sep 29, 2023
Helpful people. One in particular Wendy Martin she was really sweet, kind, and extremely helpful. First time buying furniture and she guided my husband and I the whole. Fantastic service!
Sharon LaRose
Sep 28, 2023
New to the area and needed a bedroom immediately. Tony met me when I entered and showed me many options. He wasn’t pushy but professional and actually pretty awesome. All staff were excellent. Will be back soon.
Taylor Smothers
Sep 20, 2023
John and Rossie came out, very pleasant, worked quickly and efficiently! They truly were an awesome crew and I will certainly recommend them again!
Art Davis
Sep 19, 2023
Walter Blackwell did an amazing job showing and describing all the different options I had prior to my purchase great customer service
bambi basinger
Sep 19, 2023
The delivery guys John and Rossie were amazing! They called ahead and made accommodations due to my work schedule and were very professional! The truck Arrived on time and the team was in and out and made my house look like a home with the furniture set up! I Definitely recommend the home delivery service!
Tiff Mack
Sep 19, 2023
Tony and Amy were fantastic! Customer service is always awesome when I come to the store!
Angela Robinson
Sep 17, 2023
We worked with Wendy Martin today and she has been a pleasure to work with. She was tireless in working to meet our needs at our price point. She wasn’t pushy but helpful when needed and we left with a purchase of a bedroom set we are happy with!
Sonya Page
Sep 15, 2023
Walter Blackwell and Amy was a great help.
Linda Demps
Sep 15, 2023
walter blackwell was amazing. he didn’t push but was near to answer all my questions
Leslie Gonzalez
Sep 12, 2023
Amber was amazing at working around my tight and last minute purchase trying to get me the item that I wanted on a short time frame. Definitely recommend going to her for help she’s the best!
Amy Sandate
Sep 11, 2023
ABSOLUTELY GREAT CUSTOMER SERVICE BY THE TWO GENTLEMEN THAT BROUGHT OUR DINING ROOM TABLES.
BM G
Sep 10, 2023
Rossie and Gerrell did great during my delivery
Wilbur Thomas
Sep 10, 2023
My wife and I went here to get furniture for our bedroom and living room. Walter was very knowledgeable with all the furniture. Customer service was a 10. Thank you Ashley’s!
Cristal Detert
Sep 08, 2023
Our delivery was fast easy, and the personnel was friendly and gave me all the information I needed. I will definitely go back to this location.
Jess “TrustNone69” Lopez
Sep 07, 2023
VA And Dana Did Great.!
Imiri Alexander
Sep 06, 2023
Wendy Martin helped me pick a great couch
Pia Lane
Sep 06, 2023
We recently bought a mattress from Ashley Outlet in Copperas Cove. The sales associate Amber was very polite, patient and well informed about the products. The entire experience went very smooth.The new mattress was delivered and the old ones picked up free of charge by two very friendly and professional employees, Tye and Brooks.
Cheryl Gooden
Sep 05, 2023
Tony and Fernando were excellent! There is a wide variety of different types of furniture and the prices are reasonable! Tony was very patient and kind! I did not feel rushed or pushed into anything. He also gave great suggestions! Fernando was quick and efficient with the financial part of the sale! I am happy with my choices and the experience with Ashley's today!I received my furniture today and I am very pleased! Dana and VA were very careful with my new loveseat and recliner! They called ahead to inform me they would be arriving in about thirty minutes. They were on time and very polite! I enjoyed my entire experience with Ashley's! I will purchase from them again and definitely recommend to others!
Tiffany Merson
Sep 05, 2023
Va and Dana did an amazing job! They were fast but watchful! They took care of everything from unloading to complete set up! Thank you for making the rest of this purchase a smooth finish.
Terrence Holloman
Sep 04, 2023
Walter was beyond helpful while we were shopping today he was friendly, knowledgeable and easy to speak with. Fernando was as equally helpful through our payment process at well!
Jessica Wylie
Sep 04, 2023
They did an awesome job. Very prompt and friendly
Diego Munoz
Sep 04, 2023
Wendy Martin was amazing and got us in and out within the 30mins! Can’t wait to come back for more purchases!
Laura Leyva
Sep 03, 2023
Tony and Daily were very helpful and kind. They made my shopping experience wonderful.
April Isaacs
Sep 02, 2023
Keith is awesome! He helped us find everything we were looking for. He gave great suggestions as well, but ultimately let us make our own decisions without any pressure.
Sam Fry
Sep 02, 2023
From order to delivery, it took exactly 1 week. We are so pleased with the assembly of our new table by the delivery team John and Rossie, they were professional and prompt. We will definitely be going back to Ashley to shop for more stuff for our new home!
Adam Nyitray
Sep 01, 2023
Walter was a pleasure to work with!
Jamie Wylie
Aug 31, 2023
Awesome serviceJohn and Rossie
Yanick
Aug 31, 2023
Tyler and Brooks delivered my item yesterday. They were very friendly, courteous and professional. They went above and beyond to ensure set up was done correctly by exercising patience and care. Thank you so much again gentlemen..
Liz Keth
Aug 30, 2023
Wendy Martin was very nice professional and kind; she gave me a tour and showed me around also gave me different options and she gave me great discounts; she took her time with me and was very patientI love great customer service and she is a example of thatThanks for making my purchase easier
MELISSA REYES
Aug 29, 2023
Walter and Fernando were such great help and answered all my questions. Thanks gentlemen
amy moore
Aug 28, 2023
Walter Blackwell was very good at finding what we wanted.
Phyllis Appling
Aug 28, 2023
Ashley's customer service was great. Everyone was pleasant and courteous. The delivery team of Rossie and John was awesome. Wish all companies were as good 👍 Thank you.
Brian Mathis
Aug 27, 2023
Hello. My name is Stephanie Mathis. With the help of Mrs. Amber and Ms. Kayce, my husband and I bought a bed room set for our son. Mrs. Amber is a phenomenal woman who has so much patience and who knows her furniture. She has a big heart and has went above and beyond. We appreciate you all and will be back for our purple pillows. We also look forward to seeing you all again very soon.Thanks,Team Mathis
Caitlin Kohl
Aug 27, 2023
Kaycee and Annie were awesome! Would recommend!
Shake Takuama Ukau
Aug 26, 2023
Walter was so helpful in helping me fines simple shelf and getting the office staff to locate my reward points and doing so I did even have to come out of pocket that’s why will continue to shop Ashley’s Furniture
Alexis Williams
Aug 26, 2023
Wonderful customer service and great advice with recommendations
Aaliyah Harvey
Aug 26, 2023
Wendy Martin was exceptional! Informational and enthusiastic. I will definitely continue to do business with her.
Austin Davis
Aug 25, 2023
Carlos- AMAZING, Top Notch and very connected with his customersAnna and Beatrice were alado amazing
Ceatrice Sanders
Aug 24, 2023
Ashley's delivers Dana & VA were prompt and very professional. They handled my furniture with care. They also took the time to show how the sofa sleeper worked. I will be back to the store in December for bedroom furniture. Great job!
Cuervo 43Tx
Aug 23, 2023
I wanna thank carlos, Beatrice, and Anna for helping us get the discount on our new coaches and getting things approved very happy with the customer service
Starla Johnson
Aug 22, 2023
simple and easy process, the only thing that takes forever is choosing which piece of furniture you like best😊 Walter was a huge help, highly recommend!
Nora Henry
Aug 19, 2023
Ms. Wendy Martin was the best! she took care of us from the beginning, we came in here and she explained everything throughly, with details and made sure we got the RIGHT couch! I enjoyed my experience very much here ☺️!
Kristie Williams
Aug 19, 2023
Thank you so much Ashley furniture!! Tye and Brooks delivered my furniture and were so quick and professional!! I love my new room!!
Skylar Itz
Aug 19, 2023
Sales people great
Daylan Aplaca
Aug 18, 2023
My wife went in with my mother a few weeks ago and Hayden “Sunshine” Lloyd helped her out. My wife was eyeballing a particular sectional couch and he just so happened to have experience with that exact set in his house hold. Gave her all the pros of it selling her on it. We came back and made the purchase plus a dining table set. He was very helpful and friendly getting real personable making me and my wife feel comfortable and part of the Ashley family. Sold us with a real great deal well
Connie Evans
Aug 18, 2023
The moment I walked in mrs Tracy greeted me and and asked as if I needed help looking for something in particular and was awesome the entire visit. And not to mention the delivery guys they were well mannered and polite they placed my furniture nicely in place and told me to have a wonderful day I just felt so appreciated thanks everyone
Alice Kilpatrick
Aug 16, 2023
Carlos made buying our couch so easy and we really enjoyed working with him!
Sean Counihan
Aug 16, 2023
Kayce and the sales staff worked diligently to earn our business and ensure the furniture we wanted is what we got.
Avadeen Hamilton
Aug 14, 2023
Rossie and John were great ! They put together my bed and sectional fast, placed everything neatly where I requested and we had good conversations. Even in this heat they made sure everything was done professionally. They both are very professional. Thanks again guys !
Genesis Smith
Aug 13, 2023
Thank you to Walter, Anna, and Kacey for all your help at answering all of our questions.
Anthony Smith
Aug 13, 2023
I had a great experience shopping at Ashley Home Store (Killeen, TX). My sales representative was Walter. He was extremely patient and knowledgeable on all products in the store. Anna and Kacey did an amazing job assisting with cashing me out and also applying discounts the store was offering. The whole experience was great. Check them out.
Stephen Fleming
Aug 11, 2023
Had a fantastic experience never felt pressured to buy! In my experiences some places can hover and try and force a sale we didn’t receive that treatment here at all. We looked for a day and was very happy with the service Walter Blackwell provided. We took a few weeks to measure and make the decision and when we returned Walter was there to make the process smooth. I’d highly recommended this store if you’re shopping for something for your home. Couldn’t beat the price and the team was very professional I will be returning in the future.
Brylee Fleming
Aug 11, 2023
Walter got us an awesome deal! We ended up paying way less than the price listed with the discounts we got and we got extra pieces!
Sharey Townsend
Aug 11, 2023
Rodney and John did our furniture assembly the bedrooms in our house. They were highly professional, courteous, and friendly. We will definitely request their services again in the future.
Rachel Leonard
Aug 08, 2023
Delivery guys were awesome! They listened to how I wanted everything arranged, they were friendly, and efficient. Great Job!!!
Lai’s Life
Aug 06, 2023
Wendy Martin was great help and very informative with helping me select a bedroom set! Will be back again!
Daniel Vidal
Aug 05, 2023
Rossie and John were very helpful putting my Sons bedroom set together. Also, very respectful and professional in their work.
Lawonda Thomas
Aug 05, 2023
Carlos was very friendly and helpful when I came to purchase a tv stand. He asked me for the specifics on the type I was looking for and he took it from there. He helped me to find just what I was looking for. Quick, easy, no hassle! The ladies upfront were courteous during checkout and made sure that my paperwork was documented correctly with instructions upon pickup. It was an overall enjoyable experience for my first time buying from Ashley.
Andrew Jacobi
Aug 04, 2023
Great customer service. Walter helped get me a huge sectional that is perfect for my place. Very knowledgeable.
Angela_Bay
Aug 04, 2023
Walter was amazing in helping me and my husband in selecting out our new sectional for it home. He was patient and showed us all our options and his best suggestions to our style.
Vanessa Torres
Jul 31, 2023
Amber was amazing to work with! She was very knowledgeable and overall her customer service was outstanding. I highly recommend her. - Ashley outlet in copperas cove
Christian Martinez Olan
Jul 30, 2023
Thank you Kayce!!
Nashaly Castro
Jul 30, 2023
Great job, thank you Kayce!!
Jenifer Osborne
Jul 29, 2023
Brett was awesome!
AlvinAngela Coles
Jul 29, 2023
This store is awesome.. thay have a lot of good and nice product/furniture.. and the employee here are helpful, special mention to Mr Walter. He is Good and very informative about the product.
Jaymz Smith
Jul 27, 2023
Wendy Martin helped us find our perfect mattress. She really treated us like family and made the experience as stress free as possible.
Kevin Bonefas
Jul 24, 2023
Tony and Kyle helped me out and didn’t rush me even though I came in at the end of the day
Lorry Ryan
Jul 23, 2023
Wendy was loaded with information and so helpful in helping us choose a mattress. Aside from the information overload, the process was potentially the easiest we’ve ever experienced.Additionally, we were elated to quickly find, thanks to Wendy, and able to add a sectional piece we were missing from a previous Ashley purchase in another state.Kayce finished the process and was really sweet. Thank you for a great customer service and purchase and we look forward to the fabulous the continued customer service.
Caitlin Sandman
Jul 22, 2023
Tony was great! He was very helpful and showed us multiple options for mattress based on our preferences. He also helped us order a replacement part for our bed frame. Our visit to Ashley furniture was pleasant and we got what we needed with little hassle!
Jimmy Franqui
Jul 22, 2023
Tony was super helpful and friendly. I will return to do business with Tony again!
Edith Franqui
Jul 22, 2023
Tony helped out us out swiftly and so nice!
Kaminy Mejias
Jul 21, 2023
Daily was super kind and helpful staying extra time just to help me with my purchase and found the best deal available.
Kisha Mae
Jul 19, 2023
Great customer welcoming. Once I walked in, all associates welcomed me with a “hello”. and right away, with no hesitation Mr. Walter approached us asking if we needed any help. he then let us browse by ourselves but after a while came back to check on us & talked with us on anything we see or like. I was very comfortable talking with him because he wasn’t pushy like a lot of other store associates. He was very welcoming, considerate & friendly to speak with. without a doubt, if I come back into Ashley home store, Walter would be the guy that i recommend.
cpernell2
Jul 19, 2023
Walter and Fernando were very friendly, patient, and knowledgeable. I loved the variety of choices available in living room furniture.
Jalen Perny
Jul 19, 2023
Walter and Fernando did a great job in assisting me with finding a couch, i definitely recommend asking for them when you go in.
Deandrea Thompson
Jul 19, 2023
Tony was awesome, and is a great salesman
Jarissa Reyes
Jul 18, 2023
Wendy did an amazing job with showing us our style. She was super nice and assisted us with everything we needed
Sheila Bruce
Jul 17, 2023
ReGina Walker very nice .
Letty Lara
Jul 16, 2023
Kayce was amazing helping us get our new bed frame .
Manuel's Videos
Jul 16, 2023
Kayce help us with the whole process. Fast and forward. Would recommend 5 start Would come again no doubt.
Puni Pedro
Jul 16, 2023
We just moved to Killeen from Alaska and finding good furniture for great prices has been alot of work. But we decided to give Ashley’s Furniture a try. From the moment I walked in with my daughter, we felt welcomed and felt like we were walking into my family’s home. Tony was amazing 🤩 he asked great questions and showed me exactly what I was looking for. Kacey and Anna at the Finance Center were very knowledgeable and again very welcoming. They were interested in getting to know us personally. All around, a great team and I would recommend this Ashley’s Furniture place to anyone! Anytime.Thank you for the phenomenal customer service!Much Appreciated.Ms. Pedro
Tanner Richardson
Jul 16, 2023
We had great help from Amber, Kacey, and Anna. They made the process go very fast and were very approachable about anything.
ori pedro
Jul 16, 2023
kaceytonyanna
David Crocker
Jul 15, 2023
Kayce and Tony Mendosa did an outstanding job helping me.
Angel Davis
Jul 14, 2023
Wendy was very helpful, straight forward, and friendly. She helped us find the final price for a dresser and nightstand. She let us know our best options on how to approach purchasing the furniture. Even though we weren't able to buy anything there, she still showed us the bigger picture. Thanks Wendy!
Duane Giesseman
Jul 12, 2023
Very nice personality an very helpful
Ms Lewis
Jul 10, 2023
Great shopping experience Tony was very professional and helpful, he assisted me with getting the best price and I didn’t have to ask. That’s awesome customer service. Thank you for assisting me with this surprise room for my Hubby. I am completely satisfied.
Sydnee Niswonger
Jul 10, 2023
We purchased an adjustable bed base and had a great experience! Everything was quick and easy and the employees were very helpful! Sandra,Roy, and Anthony were amazing.
Momma Big Mack
Jul 10, 2023
Excellent excellent service from Mrs reGina and Kayce was helpful as well
Alyssa Douglas Jones
Jul 09, 2023
We thoroughly enjoyed our shopping experience at Ashley Homestore. Walter went above and beyond in helping us find new furniture for our home and Kayce was extremely helpful during our checkout process.
Ms Nurse
Jul 09, 2023
Wonderful people and customer service! A guy named "Sunshine", Beatrice and Kayce were awesome. Definitely come here if you need some furniture. Lots of good stuff and people who don't mind helping.
James Thompson
Jul 09, 2023
They had what I was looking for
Mark Padfield
Jul 06, 2023
Rossie and John were nothing but professionals on my delivery from the store. Tha k you!
Hakim Lilly
Jul 03, 2023
Great customers service when Kayce processed our paperwork for the bedroom set with purchases for our daughter.
ALBA ANDRADE
Jul 03, 2023
Roy gave us great customer service and was patient with us. We were able to get quotes for different bedroom sets with no issues. He has great knowledge of the furniture that they have here. If you come to Ashley’s please ask for Roy Johnson.
Estrella Moralez
Jul 03, 2023
Kacey did an amazing job helping me!
david lautenschlager
Jul 03, 2023
It was good
Justin Perez
Jul 03, 2023
Wendy was amazing definitely will be coming back!! Great service
Robert Rustman
Jul 03, 2023
Roy Jones and Anthony were very helpful
Gladys H
Jul 03, 2023
Great experience!!!!
Jessica Martin
Jul 02, 2023
Great experience today with Amber! Make sure you go see her at Ashley furniture..
Jacqueline
Jul 02, 2023
Keith was fantastic from the go. Professional, fun, and wasn’t pressuring us to purchase! 5/5 would shop here again! Thanks keith!
Joe Easley Jr
Jul 02, 2023
Keith gave us incredible service. He answered all of mom's questions and showed us numerous options for a love seat.
MEl ODy
Jul 01, 2023
Ashley’s have been very good to me and my family since the first time we came at 2019. It was our first PCS, first house, first move. We were so anxious scared, excited. Walter, Kayce and the whole staff made our move easier with their friendly, upfront, honest service. Fast forward to now, second house, they still treated us with the same awesome service they provided years ago.
catherne Galloway
Jul 01, 2023
Roy and Daily was so amazing, that it felt felt a kid in the candy store with the best attitude and customer service ever. Thank you will be back once a month for that service and stick my hand in the candy jar
Sabria Bae
Jul 01, 2023
We just PCS to Fort Cavazos and we have gone to at least 8 different furniture store to price compare. We ended up at Ashley Outlet and were shocked at the prices compared to what we liked at IKEA. Rory and Daly who work in the store were so amazing and helpful. They provided the best customer service. We bought everything we needed in one stop. They even scheduled a quick home delivery WITH set up of the furniture! Today Rossie and John came early and put together the bed frame and dining table so quickly. They were kind, funny, and a pleasure to have.
Mikayla Smith
Jun 29, 2023
Great experience !! And a big thank you to Rossie and John, who put the furniture together. They did a beautiful job and also let me know how to easily move the furniture if i choose so in the future.
Robert Depena
Jun 28, 2023
I appreciate the knowledge and experience. Mr Walter was very helpful. I have a new Slit king
Bob Kelly
Jun 27, 2023
Ty and Brooks from Ashley delivery were awesome! Called ahead, showed up on time, and delivered quickly and and with care.
Rosita Agosto-Marrero
Jun 26, 2023
The customer service is the best I have. I love that.
Tracy Wilson
Jun 26, 2023
Tye and Brooks did a wonderful job on my living room install! Thank you!
Alexa Eannarino
Jun 25, 2023
Thank you so much to Tony and Casey for helping us with all of our furniture wants and needs. They were both very helpful and sweet!
nick cuestas
Jun 24, 2023
Big shout out to Wendy M.! She let us take our time and didn't rush a thing. She wasn't that person that was trying to sell us everything and anything. She took the time to get to know us and what our style is. Wendy is very professional and funny! Basically she made the process very easy. Thanks Wendy!
Dominic Cottrell
Jun 24, 2023
John and Rossie were absolutely great! They went above and beyond my expectations. I would definitely recommend them to others.
leticia e
Jun 23, 2023
My delivery people Rossie and John were very nice and helpful during my experience. They were very patient while I figured out how I wanted the setup.
La'Mauria Boyd
Jun 23, 2023
Arrived on time, John and Rossie were friendly and respectful. They handled my furniture with care and worked efficiently. Thank you
biani soto
Jun 19, 2023
Wendy Martin, she exceeded my expectations. Se matched my online price with no type of problem, would recommend her at all cost.
calnessa hogue
Jun 17, 2023
Walter Blackwell at the Killeen store was A-mazing!!!! He knew EXACTLY my taste right when I walked in!!! Twin souls, lol. Great experience.
Jennifer B
Jun 15, 2023
Delivery men Rossie and John were courteous, timely, and displayed excellent professionalism! 5/5 Stars!
Martha Diab
Jun 15, 2023
Wendy gave us fabulous customer service!!Great delivery service as well!!
Chris Bush
Jun 14, 2023
Great customer service, Amber was awesome, will definitely recommend people to this location.
Alex Vazquez
Jun 12, 2023
From sale to delivery was fast. Then when delivered they gave a 30min arrival. John and Rossie were fast and explain how every piece goes together.
Francesca Pena
Jun 11, 2023
Hayden and Daily made the furniture buying process very easy and stress free! Both have amazing customer service skills.
Adrim F
Jun 11, 2023
ReGina was super helpful in covering all my options for what I needed, but not pushy about making the sale. The kind of folks it's relaxing to buy from.
Kelly Lynch Lemmons
Jun 11, 2023
Carlos and Anna were awesome!
etienne fonteneau
Jun 11, 2023
Mr. Watson-Owens was wonderfully to work with and was able to put the items that weren’t in stock on order quickly!Ms. Daily was wonderful and checked me out quickly.
Debbie Morgan
Jun 10, 2023
Brett Wormsley was our Sales Associate today. Not only was he there to greet us at the door, he also gave us time to look around before approaching us again. Brett was helpful, knowledgeable friendly and professional. Thanks Brett!
Val Sather
Jun 10, 2023
Roy made us feel inviting to the store. Daily was equally friendly. Both were very engaging with the customers. We visited several stores before returning to Ashley Outlet Store to make our purchase.
Ignace Aka
Jun 08, 2023
John and Rosie did really good putting my children bed together. My kids loved their new Ashley bunk beds. Thanks
Darryl Sunberg
Jun 07, 2023
Tye and Brooks were awesome! Although they had a set back before my delivery they were very time efficient and did a great job not only assembling our furniture, but helping to arrange it as well. Thank you!
Beliss Elkinwor
Jun 06, 2023
John and Rossie were very helpful and very nice. They were hella fast too at moving and installing my furnitures. thank you boys for the fast and quality work
Jarrod Tippens
Jun 05, 2023
Delivery time was on time with a courtesy call of ETA. Delivery guys were friendly, moved furniture in carefully to ensure no damage to any walls. Very professional.
Lillian Jordan
Jun 05, 2023
Rossie and John were amazing delivering our furniture. It was very quick and easy. They were very friendly and kind to my kids. Love their attitudes and work ethic. Definitely recommend them to everyone!!!!
Chelsey Williams
Jun 04, 2023
Was wonderul and patient .. we bounced around hard on her and takes fast ultimately got everything we needed and in a timely manner. Good job Wendy Martin 👏
Mary Faaola
Jun 03, 2023
Amazing staff! I needed alot of help finding the right bed for my Mother.Wendy Martin went above and beyond to assist me. She has a great attitude and was incredibly kind. I appreciate her honesty and integrity.Thank you Wendy! You're an asset to Ashley furniture.
Myia Hunter
Jun 01, 2023
We were looking for a sofa & loveseat to go into our living room and the salesman Walter was phenomenal! He explained everything clearly and was able to help us out more than we could've imagined! 5 stars indeed!
Bill Randazzo
Jun 01, 2023
We purchased mattresses for our split king bed on 5/23/2023. Our sales person was Wendy Martin. She was very knowledgeable and helpful in helping us pick out our mattress. We never felt rushed or pressured. She explained the features of each mattress.I would highly recommend Wendy as the person to see if you are shopping for furniture.The delivery was handled by two young gentleman Rossie ,and John. They delivered at a time that was convenient for me, they called to inform me that they were on their way , and they were very professional in delivery and set up. They were concerned about my being satisfied. I am very satisfied with my purchase and the process.
Andre Pennant
May 31, 2023
Brett Wormsley was very professional, and knowledgeable.
Teresa Isaacs
May 30, 2023
We bought furniture at Ashley on Saturday and we had it delivered today with no issues or hassle. John and Rosie were fast and very professional. They placed our furniture exactly where we wanted it. Thanks you all so much. We recommend Ashley to everyone who want quality furniture and professional service from start to finish.
Melissa Brown
May 29, 2023
We were assisted by Tony M. and Fernando with our purchase....hands down easiest buying process and exceptional customer service! Quality furniture with the best deals. We are always remodeling and changing furniture and this store will definitely be our go to! Thanks for the great deals and the hospitality! - Ted & Melissa, Copperas Cove
Linda Ortiz
May 29, 2023
Brett Wormsley was very friendly and not overbearing. He got us a great deal On a sofa and loveseat.John and Rossie delivered our furniture and were very friendly. They called to let us know that they would deliver our furniture after their current delivery, and calked us to lets us that they were on their way. Very professional and extremely friendly.
Tiyanekia Brumfield
May 29, 2023
Ms.Daily made shopping really here really easy. She is awesome thank you soo much!!
Tiaa Brumfield
May 29, 2023
I enjoyed working Ms.Daily she was very friendly and helpful 😊
Melissa Mendoza
May 28, 2023
Thanks to Tony for all his help and expertise in our furniture buying process!
Nico Lopez
May 28, 2023
John and Rossie got my furniture delivered in a timely manner
Harold Vanarsdale
May 27, 2023
Roy is always friendly, professional and very knowledgeable of the furniture and purchase process.
Arike Allen
May 27, 2023
Mr. Brett was me and my husband’s sales rep and he was quite informative and patient. I am happy with the service received in store.
Kenneta Glasper
May 27, 2023
Dana and Channan were great and fast help out a lot and was very patient!!!
Ann Somerville
May 26, 2023
Carlos, Beatrice and Anna or so helpful and efficient.They were all very professional just friendly and personable!Highly recommend.AnnS
Richard Hesselgrave
May 24, 2023
Everything was wonderful thank you Wendy Rosie and John we love our new bed delivery was fast and efficient and the salesperson Wendy was very good wonderful place to buy a good bed
Kelly Berry
May 23, 2023
Regina is amazing! Super helpful, friendly & knowledgeable. Love my new purple mattress.
Letitia Levy
May 22, 2023
Tye and Brooks are the best and friendliest delivery men I've met so far. They took extra care with my delivery and and walked me through the assembly steps as they assembled my dining set. Tye even helped me move my old table out of the way for the new one! It was great meeting you guys!!
Anaysia Handy
May 22, 2023
Rossie and John did a great job with my new couch. They were very fast and nice. Will definitely order from Ashley’s again!
Angela Vasquez
May 21, 2023
Kayce helped us a lot with our financing and the Ashley store team was amazing
Megan Schwartzengraber
May 21, 2023
Wendy Martin was wonderful and helped us so much and found exactly what we wanted. Thank you
M G
May 21, 2023
Super friendly and helpful. Mr. Roy Jones expertly helped us select and buy an amazing recliner. No hard upsell, no pushy sales tactics, just a great smile and customer service experience. We’ll buy from Ashley and Mr. Jones again and again!
Lawrence Taylor
May 18, 2023
Awesome and professional service. Gave a 30 min time window before arrival and worked quickly. Also allowed me to ensure I was getting all of the correct furniture ordered prior to offloading. Definitely recommend this crew!!
Jerome Talley
May 18, 2023
Very friendly and helpful staff! The service representative Tony who works the floor inside the store was knowledgeable on the type of products my family was looking for. The delivers Rosie and Joshua were very professional and swift with assembling all products while ensuring each part was properly placed and installed correctly.
Krystle Watson
May 16, 2023
Very respectful. Rossie and John did a wonderful job. I highly recommend these 2 for delivery….
Melody McCartney
May 13, 2023
Regina Walker is the absolute best!!! Every time I come in she is always going above and beyond!! Also a big thanks to the guys up front!!!!
Ryan Shankel
May 13, 2023
Mrs Regina did a wonderful job helping us find the right furniture for the mothers in my life. I will definitely be back.
Leslie Givands
May 13, 2023
Tye and Brooks delivered my new table today. Both gentleman was respectful and efficient. I greatly appreciate them delivering on Saturday morning!
Krystal Gonzalez
May 10, 2023
Anna/ Beatrice and Ayana were so helpful and made our shopping experience very easy and smooth to get what we were looking for. Will definitely come back again.
Archie Breaux
May 10, 2023
Wendy Martin is my new sales person.
Robert Gordon
May 10, 2023
The delivery people,Tye and Brooks arrived early and assembled furniture quickly and I was pleased with the service,thank you
Alessandra Garcia
May 10, 2023
Walter was great, we came in to look at tables, they have a good selection and we found some we liked. We plan to come back to when they have more counter height tables on display before making our final choice, but when we do come back, I look forward to working with Walter again and I’d recommend anyone to him. He was very nice, funny and didn’t make us feel pressured whatsoever.
Robin Jett
May 09, 2023
Super fast and friendly service. Roy is a delight to work with. ❤️
Ethanie Jones
May 08, 2023
The staff here, on Central Texas Expy,greeted us,as soon as we walked in, Ms.Tracy went over the deals and promotions and was very patience with us, and we did not feel rush, the check out counter ladies was amazing as well, we will be back,Thank you Ashley Homestore Team!
Rich Jones
May 08, 2023
Great experience. Excellent customer service.
Cassandra Brown
May 08, 2023
Everyone was very great. Anna,Beatrice and Chad all was very lovely. I will send everyone to Ashley. Love u guys.
Jessica Cline
May 08, 2023
Ms. Regina is a breath of fresh air. She was so polite and worked hard to help find something to fit our family. Strongly recommend this clean facility to anyone.
Diana Gil
May 07, 2023
Super friendly staff, very welcoming and informative. Ayana, Kayce, and Kiesha were all so helpful.
Alijhaj Maddox
May 07, 2023
Awesome workers
Cara Lang
May 07, 2023
Regina was great to work with! She truly took her time to assit me
Kimberly McGinn
May 06, 2023
Brett was awesome to work with. We came in to inquire about a recliner, he pointed us in the right direction, and gave us space to try out different options. It's great when you are able to browse without any added pressure or pushiness. We will definitely be back for our couch set next. Thank you again Brett!
Unique Trent
May 06, 2023
Wendy Martin was very helpful and nice gave us very good information very joyful good experience with her I recommend her
Wanda Surratt
May 05, 2023
Always professional, helpful, and good quality furniture. Carlos and Beatrice were very helpful.
Patricia Grider
May 05, 2023
Beatrice and CarlosVery helpful, answered all our questions and were extremely friendly!
Melia Kauffmann
May 04, 2023
Amber in sales and Beatrice in finance were amazing-Great selection and environment
Skilar Mezenen
May 04, 2023
Daily and Roy are awesome, quick easy and friendly
Richard Abbott
May 04, 2023
Great experience! Amber was so patient and a great joy to work with! Deff recommend!
Kenneth Banks
May 04, 2023
Sunshine did an excellent job and was very helpful
Tayunna Esposito
May 03, 2023
Walter was excellent showing my family all the different furniture selections . My mother-in-law just moved to Texas and needed some bedroom furniture. We were so lucky to have Walter help us out. Thank you so much.
Cheree Ivory
May 03, 2023
Carlos and Anna were great
meaquella blalock
May 02, 2023
Amber helped me find what I was looking for and kept me updated when my chairs would come in. Much appreciated! Thank you for the awesome service and needed information.
Cindy Okochi
May 02, 2023
Wendy Martin is our sales girl. Great customer service
Monica Odum
May 02, 2023
Amazing crew! Thanks so much Kisha, Regina, and John!
Maricela Soto
May 02, 2023
Guys were great, did everything very professionally and were very respectful.
Monica Kids Tv
May 02, 2023
Wendy Martin she made it nice and easy. Really helpful and she has a beautiful spirit. Shes beautiful.
Rashida Williams
Apr 30, 2023
Carlos was very helpful and informative.
fabiam hudson
Apr 30, 2023
Carlos did any outstanding job 👏🏽
laura peña
Apr 29, 2023
Roy was the best !!! Very helpful !!!
Rey Padilla
Apr 29, 2023
miss Ayana helped me look for a new sleeper. she even jumped from one location to another to ensure I was helped through everything and all questions I had with professionalism.
Jenny Turner
Apr 29, 2023
ReGina was amazing. Thank you for helping us find the perfect couch for our family.
Detrict Clark
Apr 28, 2023
Wendy Martin customer service was great and we will be sending people her way
Briseida Montes
Apr 28, 2023
Carlos helped me pick out a great bedroom set for my guest bedroom. He Answered any questions I had will be going back again soon to have him help me out with my living room set next.
Anthony Cavello
Apr 25, 2023
Amazing store and amazing people very welcoming helped with everything I needed
Jarett Ercolani
Apr 25, 2023
Great service and sales team. One of the best furniture buying experiences I have had in quite a while!
Jesus Sanchez
Apr 25, 2023
Great experience and expertise from Roy
c fry
Apr 24, 2023
My husband and received excellent customer service from Sunshine Lloyd and Brianna Walker. Our new recliner matches the sofa we bought from Ashley last year. We are very pleased.
Abrian White
Apr 22, 2023
I had the pleasure of working with Wendy Martin today and she was more than I could have asked for! She makes it her mission to listen to you and I love that!!
Brenda Chan
Apr 20, 2023
Mr. Walter was very polite and really helped us figure out what living room set would be good for us. Made casual conversation and didn’t make us feel uncomfortable, which is always a plus!
Perry Johnson
Apr 18, 2023
Awesome delivery! Both gentlemen were very professional and were very careful when bringing our couch in and during assembly! Highly recommend!
Harper Long
Apr 15, 2023
Roy was so very helpful! He was very knowledgeable and truly wanted us to be completely satisfied over just trying to sell us furniture.
David Collins
Apr 14, 2023
Mr Roy and Ms. Daily were more than accommodating and helpful with making my selections. They were very informative and took hours with us patiently going through the every detail on every item we inquired about!
joker
Apr 14, 2023
Tracy and Beatrice were really helpful
Asa Tuia
Apr 14, 2023
Great service provided. Very professional and helpful in getting us a good deal with financing and additional discounts. We appreciate you Carlos and Anna. You guys are amazing at what you do!
Tuia Tuia
Apr 14, 2023
JP & Alex delivered our furniture today. Awesome service!
Robin Fletcher
Apr 14, 2023
Sales person was outstanding!
Kim Garza
Apr 13, 2023
We bought a new mattress and a couch and Beatrice and Carlos were absolutely so nice and helpful! Didn't feel the salesy pressure, just a great incredible interaction overall :)
Chris Garza
Apr 13, 2023
Beatrice and Carlos were extremely professional and helpful and very knowledgeable, very happy with my experience here at this ashley store
Tonia Alston
Apr 12, 2023
Amber was knowledgeable and super helpful and friendly
Anthony Arnold
Apr 12, 2023
Mrs. Brianna walker was outstanding in every aspect of the sale. I will be getting my furniture from Ashley home store from now on and she will be my go to sales women.
Tyler Thames
Apr 12, 2023
Amber was very kind, professional, and personable. She helped us get in and out with everything we needed/wanted.
Lucas Mauger
Apr 12, 2023
They were quick and very professional
Mary Ratliff
Apr 11, 2023
Regina was extremely knowledgeable about the products in the store and steered me to the perfect mattress. Keisha was extremely quick and sweet at check out and the manager John was very helpful during the purchase and helping customers. Definitely coming back to Ashley Outlet in Copperas Cove
Jennifer Brown
Apr 11, 2023
My elderly mother and I came in looking for new beds/ mattresses. Walter immediately brought a wheelchair for her and took her to look at them. He was very kind to my mother who often is embarrassed by her disabilities. He helped her get on several mattresses and was very gentle. He did a great job explaining different features so mom could make a decision. She has come to Walter several times and will continue to do so! Thanks, Walt!
MsTrish1918
Apr 10, 2023
Roy is great
Denniiseee Lopez
Apr 08, 2023
Wendy Martin was so helpful and made our couch experience easy!
Kaycee Zusman
Apr 08, 2023
We talked to Briana at Ashley Home Store, she was the best, we loved her as a sales representative. She was energetic and friendly and helpful.
Deja Whitaker
Apr 08, 2023
My experience at this Ashley’s Furniture store was amazing. Tony did an amazing job helping me find the best furniture for my new home. Teresa was also very friendly when helping me purchase the items. Thank you both for your wonderful customer service.
Chelsea Garris
Apr 08, 2023
Walter with Ashley gave us a perfect experience trying pick out a chair and ottoman set! If you’re looking for excellent and helpful service, Walter is your guy.
Nicole Manyen
Apr 08, 2023
Walter is best. He definitely takes the time to listen to exactly that we working looking for. I appreciate all the helpful advice on what would work for what we are looking for.
Elly Lynch
Apr 08, 2023
Walter was fantastic. We went to 4 Ashley stores in the area, multiple times, and he was by far the best and most personable salesman.
Dylan Gibbons
Apr 08, 2023
Brianna, Keisha, and ReGina took care of me so well! They made me feel welcome and were so helpful! Would definitely recommend anyone to come and shop here!
tamara franklin
Apr 07, 2023
Staff was super friendly and full of energy. Regina was awesome we will definitely be coming back.
Seamus Hemingway
Apr 07, 2023
Had a gentleman named Walter help me out down in Killeen TX, he was great and helped me find the perfect piece for my place
Melissa Chua
Apr 06, 2023
I had a delivery on Monday 4/3/2023 ressiel and John they were very very professional very kind very respectful.
mary smith
Apr 05, 2023
Daily was awesome and so helpful. Will definitely be back for more purchases.
Becky Goodrich
Apr 04, 2023
Went to several furniture stores looking for a bedroom set. Not only was Regina knowledgeable but the entire staff was very friendly and helpful. I will be back for future purchases for sure. Highly recommend.
Canora Collins
Apr 03, 2023
Anna, Tracy, Beatrice were great in helping me and my family furnish our whole house! Thank you all!
Jay Padilla
Apr 03, 2023
Regina was very friendly and helpful in our living room furniture search. She listened to what we wanted and was able to find us a beautiful set that fit perfectly in our home and budget.
Youree Smith
Apr 02, 2023
I had the most amazing experience today at Ashley's Furniture. They were very experienced in knowledge about everything. Ms. Regina, Brianna, Anna and Mr. Roger, are magnificent. Yall differently need a raise. I will differently send everyone your way.
Kadijah Washington
Apr 02, 2023
Regina was great. She was very patient and answered all of my questions. Anna was our amazing financing person. Overall experience was amazing and smooth
Tracy Smith
Apr 02, 2023
Regina was great and Anna was so very helpful. These ladies were very patient and helpful. Thanks ladies for everything.
Amy cantu
Apr 02, 2023
Wendy and Anna were the sweetest. Wendy took care of us and got exactly what we wanted. Anna was quick with financing and explained everything very well. We’ll be back soon. Thank you ladies :)
Chela Bena
Apr 01, 2023
Received couches! Loved them ! The two delivery guys were very very polite That is a very important thing! Kudos to them both!
Layne Lankford
Apr 01, 2023
This is place to go.The team at the Cove store was exceptional. ReGina didn't hound me or hang over my shoulder, she let me look around and then gauged when I was ready to be helped she approached me, listened to my likes and dislikes and she ended up helping me find a living room set that was perfect for my comfort, style and size needs.The team let me take my time and look elsewhere, when I came back later that day they worked with me to get the best price possible with added 3 year protection. They also offered me an amazing layaway deal but I paid in full as a thanks to them for their quality.Moral of the story: Stay out of any other furniture joint in a 30 mile radius. You should be visiting this store and this store alone. As long as I live here, I'll be coming to them!
Brandon Sellears
Apr 01, 2023
Mr. Lloyd was excellent at helping us find the right kitchen table for our home! Excellent service will recommend him to anybody looking for any furniture!
Monique W
Apr 01, 2023
Great mattress shopping experience with Walter. He was very knowledgeable & professional. Checkout with Beatrice was easy & quick.
Marouane Ferjani
Apr 01, 2023
Rosie and John did an excellent job on the delivery. They were fast and efficient.
rebekah clipper
Apr 01, 2023
Great service
Carolyn Chambers
Apr 01, 2023
Once again, Roy was on it. Fernando was great also.
First Lady
Mar 31, 2023
Brett was exceptional and Kayce was top notch on ensuring a smooth purchase
Valerie demangeon
Mar 31, 2023
Great customer service from Daily and Roy! I love my new tv stand! Will definitely be coming back!
Wolfy4hunnid
Mar 31, 2023
Daily and Roy were amazing
James Winkelmann
Mar 30, 2023
Roy, and Daily were amazing and very helpful
Bobbie Hill
Mar 29, 2023
Anna, Kayce, Iyana
Jessica Davila
Mar 29, 2023
I had an excellent experience with Carlos, the sale rep as he was helpful, attentive and knowledgeable about the products I was interested in.Beatrice, the financial representative wore always a smile and patiently helped with the financing options that best fit my needs. A well deserved 5 star from me. Thanks!
Samantha Messerschmidt
Mar 29, 2023
Daily & Roy were a great help and we ended up buying a bed frame with box springs and a mattress, 2 couches, and a twin bed with mattress. We will be back for any other furniture needs!
Patty BELFORD
Mar 29, 2023
Kyle and Anna were great!!! Got my dream bedroom set easy quick and efficient!!!🙌🏾🙌🏾
Jasmine Woodard
Mar 28, 2023
KEATH & ANNA and the rest of the team did amazing! We will have our dinning room table delivered this week!
Tabitha Murphrey
Mar 27, 2023
Regina was very helpful. Loved having her help
Daniel Stark
Mar 26, 2023
ReGina Walker really took the time to listen to what we wanted and helped us customize a package that was perfect for us! She was professional and friendly and everyone at this location seemed to be the same, which made the overall experience really nice!
AmyHunt72
Mar 25, 2023
ReGina was very helpful and informative.
jjonahjameson
Mar 25, 2023
This store alone has made furnishing my apartment wonderful. The staff Regina and Kisha are so friendly and were very helpful in finding everything we needed. I highly recommend visiting if you’re in the search for furniture. 5/5 stars
CJ Nemo
Mar 25, 2023
Tissue and Dana did an outstanding during delivery of our bed set. Both were professional delivery and assembly. Appreciate their patience to show how to navigate all settings through and options.
Janice Meno
Mar 25, 2023
Wendy Martin was awesome! She was very knowledgeable and was willing to find deals. Made us feel like family!
Vicki Pounders
Mar 24, 2023
Beatrice and Keith were wonderful!
Ryan Macdonald
Mar 24, 2023
Thanks to Wendy Martin for helping me find my new sofa!
kanyia12
Mar 24, 2023
Amazing place to shop for furniture. They had amazing prices. Daily was very helpful.
Peter Pim
Mar 24, 2023
Great customer service from Keith.
C Patrick
Mar 23, 2023
Keith and Anna were extremely helpful in getting me what I was looking for and understanding when I made changes.
theresa meno
Mar 23, 2023
Thank you Anna and Keith for helping me find the perfect bed for me and an affordable price
Shan shan
Mar 21, 2023
Wendy is the Best 💯💯💯
desma canales
Mar 21, 2023
Great experience thank you so much for all the help you gave us!! Regina you are the best😀
Marcos Cortes
Mar 20, 2023
Best place to buy furniture, great variety and good quality stuff.
Estefxn PR
Mar 20, 2023
Wendy did an amazing job will definitely come back to her
Angelica De Los Santos
Mar 20, 2023
Wendy did an amazing job with our sale.
Derrick Pleas
Mar 19, 2023
Knew what I wanted coming in the store and Regina made sure I got it at great price. From there Anna made it smooth sailing and quick with financing it. Great crew.
Mark Bueno
Mar 19, 2023
Anna and Tony were wonderful! They made it super easy to pick a couch we loved and helped us set up a plan to pay that worked for us!
Jensen morgan
Mar 19, 2023
Walter/daily were the best we went in looking for a bed and Walter instantly found what we were looking for at a very good price and daily had us done with the financing paperwork within 30 minutes when I come back for more furniture I will definitely be working with them again
Danielle Erb
Mar 18, 2023
!!!PLEASE READ!!!!!!Edit:My husband and I bought the Rawcliffe sectional before measuring our house (I know, bold rookie move).. we got home and realized that the sectional wouldn’t fit, which broke our hearts. I messaged Wendy that same evening and told her that we needed a smaller sectional. We met back up Sunday morning with Wendy and the manager. They worked with us through the whole store, moving furniture so we could visually see what it would look like. I can’t even begin to express how grateful I am that we walked into this family owned Ashley store. We chose too big of a sectional, and came back to buy a different one with ZERO hassle. They are the most understanding people. This business will forever have our business. Please make sure you shop here. You will not be disappointed..Wendy at the Killeen Ashley store was phenomenal. She was honest, and very helpful. I appreciate honestly and feedback, especially when it comes to my checkbook. She listened and gave genuine feedback. I have been shopping for sectionals for three years now and she was amazing at helping us decide what would suite us best. I am so thrilled with my new piece of furniture. Please go see Wendy, you will be so satisfied when you walk out!
Betty Johnson
Mar 18, 2023
Daily is a great and helpful friendly person
Melvyn rollins II
Mar 18, 2023
BriannaAnnaBeatrice
Debra Cruddas
Mar 18, 2023
Regina is a very thoughtful and knowledgeable person, I’ve waited for a long time to find what I was looking for. I could not be happier.
samantha west
Mar 18, 2023
Walter was patient, understanding, and very helpful in trying to get me what I was looking for. Initially I was looking to take home same day, but ended up just having to place an order. I told him my budget and we were able to stay in range and below! He was also helping another customer and being paiged left and right , and still found the time to help me! Looking forward to going back for more!
Robert Mooney
Mar 17, 2023
We have been shopping at Ashley Furniture for a long time and have always been pleased. Today Regina and John made our shopping experience super professional and pleasurable. They are five star professionals.
Phillip Valenzuela
Mar 17, 2023
Walter and Fernando where a great help and great customer service
Micaela “Nu-Insight” Falu
Mar 17, 2023
My experience was great! Kyle and his staff assisted me with all I needed
Princess Henry
Mar 17, 2023
I visited the Killeen store today for a replacement bed. I was greeted at the door by the nicest gentleman Walter Blackwell. I am only able to give 5 stars here but he is at least a 10. I was able to get my new bed quickly. He was patient and answered all my questions and some I did not know I needed to ask. Thank you Walter.
Annette Hernandez
Mar 17, 2023
Wendy helped us with our table and she was great
Suzanne Plumley
Mar 17, 2023
Loved the service!! Will return as needed!!
Jasmine Kay Allen
Mar 16, 2023
I love Ashley’s Furniture! I’ve been coming here for years and Walter always helps me find exactly what I’m looking for! Fernando also helped me with purchasing my furniture! Their whole team is amazing!!! Thank you all so much!
Hunter Baysinger
Mar 16, 2023
The customer service here was immaculate. They truly care about what you need as far as furniture, and they aren’t trying to scam you out of money. I highly recommend this store for obtaining any furniture needs you might have.
Macayla
Mar 16, 2023
Loved our experience here! John and ReGina went above and beyond to help a young married couple. Would definitely recommend!
05mccord
Mar 16, 2023
They was all awsome great anna
Andria LaTouche
Mar 15, 2023
Roy was an absolute pleasure! Got everything I needed!
Kelly Rios
Mar 15, 2023
Tony Mendoza was so friendly and helpful from the minute we walked in the door. Unbeatable customer service and so personable…we will be shopping at this store from now on. 1101 SWS Young Killeen. Go see Tony!!
LaTesjia Lorfils
Mar 15, 2023
Wonderful atmosphere! I was greeted immediately by Mr. Walter and he treated me like I was family. I love my dining room set and I can’t wait to come back for more to continue to make my home my peace!
Joyce Walton
Mar 15, 2023
Great experience . Employees were very helpful and professional.
Markeeta Jarrell
Mar 15, 2023
Ms.Wendy was simply excellent! When I walked into the store, she greeted me with a smile. She was thorough and detailed oriented. I would highly recommend her services.
Teffiney Terrell
Mar 14, 2023
I have purchased from Ashley several times before and I'm never disappointed with the customer service and the quality of the furniture and today was no different. Brett and Jennifer did a wonderful job helping me choose a living room set. They were knowledgeable and attentive to what I said I wanted.
Cecilia Guzman
Mar 14, 2023
Mr. RoyAt the Ashley outet I got great customer service and Ms. Daily also gave great customer service I felt very comfy at home. Thank you both for AMAZING SHOPPING EXPERIENCE
Shaniqua Young
Mar 14, 2023
John is great! Made sure I was well taken off as soon as I step foot into the door.
Zackary Garrity
Mar 14, 2023
Pretty wide selection of furniture. A bit pricey depending on your budget but it's all good stuff. Tony showed me around and was helpful and patient with my decision making. Overall a good experience buying furniture from here.
Chris Washington
Mar 13, 2023
Received an unbelievable deal on a dinning room table and chairs
Daniel Pedroza
Mar 13, 2023
Wendy was great, great customer service no issues at all from start to finish. Thank you
Danielle Ellis
Mar 12, 2023
Wendy was super friendly and accommodating, even when I changed my mind several times. She was very patient and professional.
Kanesha Jones
Mar 12, 2023
Wendy Martin was an amazing sales representative we all had a great experience!!!
Vance Ngirkiklang
Mar 12, 2023
Professional customer service
Shanice Sade
Mar 11, 2023
Thanks to Jennifer for helping us out and getting what we need! Great customer service!
Rosa Bostic
Mar 11, 2023
Brianna provided great customer service from the moment we were greeted, explained all deals going on !
Nicholas Bostic
Mar 11, 2023
Brianna was great!! When you come ask for her… she always get you the BEST price!
Sian Blackwell
Mar 11, 2023
The most amazing experience…. Regina and Kyle were amazing with helping us find our couch and dining room table! Very nice staff, will continue to come back!
Kenneth J Mahoney
Mar 11, 2023
Great service and staff, this is our 4th purchase and they have all been fantastic
Cristin Faith
Mar 11, 2023
Regina Walker was incredibly knowledgeable about product, so personable, and worked with our design plans. I highly recommend asking for her during your Ashley shopping experience!
Amber Bazilius
Mar 11, 2023
Kyle, Keisha and John were extremely helpful. Kyles suggestions were spot on. John helped get all the discounts and Keisha checked us out. Thank you all
Jonathon Seebaran
Mar 11, 2023
This place is wonderful
Desean Morrison
Mar 11, 2023
Keith and Beatrice have expert customer service and help me get a NICE discount and got me exactly what I was looking for !!!
Sann
Mar 11, 2023
Keith & Beatrice we’re amazing help!! Never had better service!
Cy Anders
Mar 10, 2023
Beatrice and Ayana were very helpful and very kind. Made our purchase an easy and enjoyable experience.
Madison Marks
Mar 10, 2023
Ayana and Beatrice made purchasing our first couch such an easy and fun experience! Highly recommend coming to them for all of your furnishing needs!
Logan Clinger
Mar 10, 2023
Just bought my first mattress! Had a great experience at Ashley’s shopping with the help of Carlos and Beatrice.
Rebekah Stotz
Mar 10, 2023
Carlos and Beatrice were so helpful!
Zachary Kosmas
Mar 10, 2023
Great customer service and knowledgeable throughout entire process. Miss Anna and Miss Ayana were extremely helpful and made my experience at Ashley amazing. Will definitely continue to be a return customer as I have been to the Killeen location multiple times.
Tyler Clayton
Mar 10, 2023
Carlos was very polite patient and informative while being helpful, fast friendly service and, Anna was a big help with the financial process as well as kind and friendly service willing to work to help you get what you need/want!
Nayelis Sanchez
Mar 10, 2023
This was our first time buying furniture, Carlos and Anna were super helpful in explaining everything and finding us the best deals.
Adam Robertson
Mar 10, 2023
Great service this company help me up soo much 😊
Michele schulte
Mar 09, 2023
Amber at Ashley's furniture was terrific to work with while looking for a new table. Thank you for the great customer service.
Belinda Lopez Garcia
Mar 09, 2023
Keith was excuse my French... "Freaking Awesome". He answered all our questions and really helped us. Not too many like him. Made us feel welcome and didn't make us feel like we had to hurry. Took time to show us what we were looking for. Keep up the great work.
Naomi Lopez
Mar 09, 2023
Keith was amazing. Thank you for all your hard work.
tori garcia
Mar 09, 2023
Keith was AMAZING!!!!
Vic Gonzalez
Mar 09, 2023
Had a wonderful experience! I received help from Brianna, Anna, and Beatrice. They were all very helpful and customer friendly. I would definitely come back and do business at this location again.
Debbie Hernandez
Mar 08, 2023
Amber was very helpful and got me a better price than online ...
Dijann Gray
Mar 08, 2023
Very helpful and informative with conversation
Natonia Pierre
Mar 08, 2023
Wendy was very awesome.Thank you so much
Blu Mia
Mar 07, 2023
Very awesome place. They really take care of you. Keith and Anna are so awesome. I recommend this place to buy furniture (KilleenTX). It's better then the one in temple, tx.
Darryl Jones
Mar 07, 2023
Absolutely amazing. Customer service was top notch Anna was stellar. Sales representative Keith was very intuitive to our family needs and made it a great furniture buying experience 🙌🏾💯
Roshunda Smith
Mar 06, 2023
Awesome customer service. They work with my husband and I until we found something we liked and worked with our budget! Keith, Anna, and Beatrice was amazing to work with. I will always use them in the future.
Mal Games
Mar 06, 2023
I had the best experience with this location. Keith, Anna, and Beatrice are and amazing team.
Brandy Reid
Mar 05, 2023
Walter Blackwell was amazing to work with!!! He helped answer all our questions and really helped us with the furniture we wanted. I recommend him hands down!!!
Its Doity
Mar 05, 2023
We came in just to look at furniture to get an idea of what we want for our new house and found amazing pieces and the staff was very helpful! Ms Anna was awesome, the manager Roger was incredible! Regina was great helping us find everything and finding stuff to our needs and likes!
Calypso Ann
Mar 05, 2023
We came in only looking around and ms.regina took us around and helped us find a mattress and a table and a couch all for a low price thanks to her manager and the financial department from mr.roger and ms.anne!
Romero Ringo
Mar 04, 2023
The experience was great Mr Roy Jones and Kyle did a wonderful job..
Amanda Pentz
Mar 04, 2023
Brett was awesome! He listened to what we needed, showed us a great product, and we were out in about 15 minutes. Thank you Brett!
Maelene Stewart
Mar 04, 2023
Amber did a phenomenal job assisting me to help me find the perfect furniture for my home with great discounts
Angela
Mar 04, 2023
Thank you Ashley store staff, warehouse staff, delivery staff for all of your patience and assistance in making my experience with Ashley great! Thank you and keep up the outstanding work!!
Samuel Johnson
Mar 04, 2023
Keith and Anna were extremely helping and patient in the selection of our new dining room set. Thank you.
Elizabeth Johnson
Mar 04, 2023
Keith and Anna were knowledgeable, helpful and very easy to work with!
Alex Requenes
Mar 04, 2023
I highly recommend the sales associate Sunshine, he was able to give us the best deal and answered all of our questions with no complaints and with positive attitude.
Mayra Orozco
Mar 04, 2023
Great service. Amazing attitude of staff . Daily and Mr.Roy were so much help. Definitely would recommend you stop by and experience this store with great prices.
Anyango_e46
Mar 04, 2023
Daily and Roy were very helpful and nice. They helped me me find what I was looking for. 😊
Kristine Durden
Mar 03, 2023
Ms anna was the best at helping me
Beatrice Zills
Mar 03, 2023
Tye and Brooks delivered to me yesterday and they were amazing! I purchased a marble table, so it was very heavy and they didn’t scratch, scrape or break anything and got exactly where I wanted it!!
Danushka Fernando
Mar 02, 2023
My wife and I recently purchased a 6pc bed set. I have to say that we were incredibly impressed with the level of customer service we received by Tony. Throughout the entire process, Tony was helpful, knowledgeable, and genuinely concerned about our satisfaction.From the moment we walked into the store, Tony greeted us warmly and made us feel welcome. He took the time to listen to our needs and preferences and showed us several options that fit our criteria. He never pressured us into making a purchase and was always patient with our questions and concerns.Overall, we would highly recommend Tony to anyone in need of great customer service. His helpfulness, knowledge, and genuine concern for our satisfaction made all the difference. Thank you, Tony!
Lynnelly Kelly
Mar 02, 2023
Great service with Brett Wormsley ! We are excited about purchasing our new sectional & ottoman
Michelle Gilbert
Mar 02, 2023
Tony and Fernando were absolutely amazing! With great customer service and hospitality, we left with a successful purchase. Thank you all for all you’ve done.
Jonathan Brock
Mar 01, 2023
In and out with exactly what I came in for. Thank you.
Tiffanie T
Mar 01, 2023
Amber is very nice, helpful. Fun to talk to. Thank so much
Jordan Oates
Mar 01, 2023
Sales clerk was very nice and helpful and was very informative.
Blanca Neal
Feb 28, 2023
Ayana and Anna were helpful. Great customer service and fast service!
Ryan Neal
Feb 28, 2023
Anna was great! Ayana was very fast and courteous! Highly recommend!
Gygi Figueroa
Feb 27, 2023
Thank you ReGina for helping us find the BEST of the BEST and for everything begin affordable ❤️
Latrisha Whitfield
Feb 27, 2023
Roy was probably the best part of the mattress buying experience, very knowledgeable, very personable, and very kind. Thank you Roy!!
Stephon McIntyre
Feb 25, 2023
Beatrice has exceptional customer service skills and experience, I would recommend her to friends and family.
Casper Gaming
Feb 25, 2023
Keith and Beatrice helped through out the whole process of my purchase
Whitney Tellez
Feb 25, 2023
Right when we come in we get created and asked if we need help with anything. Keith was very helpful when we told him what we were looking for. He helped us fine the best price.When it was time to pay Beatrice helped with the transaction. We did run into a problem but she helped us get through it.
Toni Poole
Feb 25, 2023
Regina was extremely helpful throughout our shopping experience for a couch, she gave multiple different options and varieties of ideas to help us with what we were desiring.
Albert Rogers
Feb 24, 2023
Brianna and ms Ana did a great job and very helpful with my purchase.
Hannah's Mcwhorter
Feb 24, 2023
Fast and helpful! Kyle was informative and wasn’t pushy. Very excited about my new purchase.
hokulani isisaki
Feb 24, 2023
Got exactly what I needed! Thank you ReGina and to the manager for the help!
Valerie Denardo
Feb 24, 2023
Ayana and Anna were great!!
Raymond Konney
Feb 23, 2023
Hayden sunshine really made my day at the store. He was knowledgeable and had great customer service provision. I walked away with great impression and a king-size bed.
Megan Benson
Feb 23, 2023
Awesome service
Rarlow Taylor (Tre')
Feb 23, 2023
Daily and Roy was great!! Very professional and helpful!!
Tamika Rudder
Feb 22, 2023
I came in unsure and left with the knowledge that the furnishing of my new home will be in excellent hands. Ayana is a TREASURE and was so engaging and helpful. I can’t wait to come back!
TeAndra Jamison
Feb 22, 2023
Brianna provided good service
Hannah Beckett
Feb 22, 2023
Ayana was the best help I’ve ever received. Absolutely amazing service and the store was set up beautifully!
kitur gidion
Feb 22, 2023
Jennifer was helpful
Tye Johnson
Feb 22, 2023
Best furniture company in the business
Madison Shamka
Feb 21, 2023
Brett was very helpful. He walked through different colors and styles with us and helped us find the perfect couch for our apartment.
Emily Dunning (Pebbles)
Feb 21, 2023
The staff & items are very nice. John & Regina really lifted my spirits, especially when I needed the smallest smile, & it changed my entire day for the brighter view. Thx guys!
Cindy Hull
Feb 21, 2023
Great experience!
Mj Jarin
Feb 21, 2023
Roy and Daily were fantabulous! Me and my daughter were not expecting to come in, but they did their magic and got me my dining table that I have been wanting for a year now. I’ll definitely be coming back to them when I look for a couch set! :)
AmazinAzn03
Feb 21, 2023
Daily and Roy were fantastic! They were so inviting and helpful. Definitely will come back again to buy from them.
Jennifer Suhling
Feb 21, 2023
Walter is great! He answered all our questions and made our furniture purchase stress free
tinamarie
Feb 20, 2023
Tony was helpful and informative! Listened to my needs was very funny!
Yenaiza Hernandez
Feb 20, 2023
Roy jones jr gave me an excellent service.
Cccc ccc
Feb 20, 2023
Super good
Christopher Hodge
Feb 20, 2023
Walter did an amazing job making us feel at home and taking care of us.
Lashanna Ferguson
Feb 20, 2023
Ashley Furniture store on W S Young has always been my go to store when it comes to buying furniture. I bought my first bed here and been back every time I need something. Walter has been the one to greet me when I enter the door and help me to get everything that I was looking for. Thank you Walter.
Robbie Miles
Feb 20, 2023
Brett Wormsley was very helpful to me.He is a great person!!!
paul hopkins
Feb 20, 2023
Wendy Martin was great helping us get our recliners. Check her out
Casandra Hodge
Feb 20, 2023
Walter Blackwell was very patient with me and my husband and was understanding of what we needed for our new home. Thank you Walter!
Joseph Garcia
Feb 20, 2023
Great experiences and Assistance.
AJ Jackson
Feb 20, 2023
Lovely experience at Ashley Home Store! Amber was very attentive and knew exactly what I was looking for- AND was also very patient and understanding of my indecisiveness. If you’re in the market for furniture stop in and ask for her!
Oby S
Feb 20, 2023
Wendy Martin she is very good 👍
Ryan Villa
Feb 20, 2023
Everyone was so nice and helpful. We looked at multiple places but ultimately came back largely due to the nice people.
Paola
Feb 20, 2023
Came 2 separate times and worked with both Roy and Amber. They are sweet and attentive and really took everything we needed into consideration.
Marri Flores
Feb 20, 2023
Outstanding! Amber was very very helpful.
Lauren Savell
Feb 19, 2023
Awesome customer service! Great prices! I will be back to shop here again. The variety of furniture to choose from was a plus also
Luis Perez
Feb 18, 2023
Very friendly and easy to buy options. Ms. Daily was wonderful and so was Mr. Fernando. Ovearall very satisfied.
Brenda Martinez
Feb 18, 2023
Regina, John, and Kisha provided the best, most user friendly, and amazing customer service experience! Please visit them at the Ashley Outlet Store in Copperas Cove!
Ron Foster
Feb 18, 2023
Great service!ReGina was awesome
John Savell
Feb 18, 2023
Wendy Martin took care of our furniture needs, quickly and professionally, no high pressure sales tactics. She answered our questions and let us browse freely until we found what we wanted. Highly recommend.
Maria Diaz
Feb 18, 2023
I really enjoyed sunshine helping me out. He made me feel really comfortable and happy. Really good customer service. Thank you Sumshine!!
Ashlea Tolbert
Feb 17, 2023
I had never visited the store and I wish that I had. They were friendly from the time I walked in the door. ReGina was an awesome sales rep. John was/is a great magician. And Keisha with the magic fingers. The process was seamless for purchasing and they are an amazing team. Thank you all for your customer service!! I’ll be back soon. The Ashley Outlet Store in Copperas Cove is the best.
Wanda Flores
Feb 17, 2023
This place has the best sales people. Roy was so patient and knowledgeable. Daily and Kyle were amazing!! Thank you for all you do!! Blessings! Do not hesitate to ask for them by name they will not disappoint! 😊❤️🙏🏼
Carl Austain
Feb 17, 2023
Brianna was perfect, in helping us with our purchase
lucy audain
Feb 17, 2023
I had Brianna and Anna helping me at the Killeen location. They are the best, our purchase was easy and seamless
MARCELL CARLTON
Feb 17, 2023
Hayden did a great job true professional I’ll definitely come back
Amber Boyer
Feb 17, 2023
Fantastic! Could not ask for a better sales rep and amazing deal!
April Davis
Feb 17, 2023
John and Regina has taken very good care of me. Wasn’t in the store long and Regina new my taste and gave me the best deal possible. If y’all ever in Copperas Cove go to the Ashley Furniture Outlet store and let these two take great care of you. The price was also within my budget. I love when you get shown love in a store!
Jordan Luss
Feb 17, 2023
The staff at Ashley Furniture was amazing everybody was helpful
Cheyenne Morgado
Feb 17, 2023
Helped us with everything. Amazing service. Got us exactly what we wanted.
ana Zigler
Feb 16, 2023
Thank you Ashley Furniture for making my experience AMAZING!!! Special shout-out to Tracy Pflueger!
Dennis Moore
Feb 16, 2023
Brianna was super helpful!!! Great experience.
akaii thomas
Feb 16, 2023
Very great service from Anna & breanna
S H
Feb 16, 2023
Thank you so much Walter! You were great!
ewalk369
Feb 16, 2023
Walter is awesome!
D. Goodone
Feb 15, 2023
Beatrice, and Brianna were excellent at their job. Brianna help me pick out a 7 piece king bed room set and save me some money in the process. If you stop by Ashley , make sure you see Brianna.😊
Sarah Dick
Feb 15, 2023
Very friendly and professional. Kyle very friendly, knowledgeable reference to furniture and pricing. My next purchase will be with him. Extremely nice guy. He went beyond!!!!!
Mariafernanda Graulau
Feb 15, 2023
Wendy Martin was wonderful and very knowledgeable will buy here again
Evette Little
Feb 15, 2023
Thank you Ashley again for updating my wonderful house! I wanna give a special thanks to Anna, Ayana, Beatrice, and Cody - President's Day Sale was the best!!
Ben Hudson
Feb 14, 2023
I’ve purchased an entire living room setup plus a dining table and barstools over the last 4 days. I purchased 3 pieces Saturday, which were delivered the following Tuesday. The delivery drivers had a $100 discount and free delivery coupon for me to use on my next purchase, so I went back that afternoon and bought my end table, coffee table, and entertainment center. Ask for Wendy Martin. She’s a straight shooter, very knowledgeable, and will help you get exactly what you need.
Carrie Whitehead
Feb 14, 2023
ReGina and John at the Copperas Cove Outlet were so friendly and very helpful in choosing furniture for my mom and giving us a great deal:)
Joseph broyles
Feb 14, 2023
Always a great experience! Super friendly staff.
Bethel Muasau
Feb 14, 2023
Thank you Tony Mendoza & Teresa for all your help today in furnishing our new home! We look forward to working with you both again. :)-Reverend Ben & Fia Muasau
Brian Miller
Feb 13, 2023
Had a good experience, Sunshine seemed knowledgeable about the products. The store was really clean and everything looked nice. Found what we wanted and got it for a good price.
Dominique Moore
Feb 13, 2023
Amber was awesome she was attentive patient and very helpful. We will be back for future purchases.
Marcus Champion
Feb 13, 2023
Miss Wendy was amazing and got us everything we needed!!!
Vickie Hackett
Feb 10, 2023
Excellent service
M Khan
Feb 09, 2023
Sunshine tony and Fernado took great care of me! will be shopping with them again, go check them out
Esekia Motu
Feb 08, 2023
Wendy did an outstanding job. She answered every questions that we had on the furniture that we bought from the store. She’s been very helpful and friendly with great customer service. We will be back to purchase mattresses that Ms. Wendy showed us while we were in the store.
Debbie Brock
Feb 07, 2023
Wendy is phenomenal!!!Very friendly, personable, & a great asset to Ashley Furniture!!!
Isabella Sequenzia
Feb 07, 2023
Wendy is awesome!
Terrance Williams
Feb 07, 2023
The service was great from start to finish! Great customer service
Al Steve
Feb 06, 2023
Appreciate you Roy for always providing top service
Sarah Price
Feb 06, 2023
Mr. Roy was AMAZING! Very helpful and knowledgeable. Thank you Ashley Furniture on W.S. Young in Killeen. .
Dulce Lopez
Feb 04, 2023
Service was amazing! We appreciated Tony’s assistance. His item recommendations and checkout process was quick and smooth.
Sonya K
Feb 03, 2023
I worked with a lovely man named Walter Blackwell who was a pleasure to work with. He made recommendations we didn’t think of. Our whole process was a breeze from finding something we liked to replace if items to see how things looked together. I would give him 10stars if I could 🥰
Jsmes Ervin
Feb 03, 2023
Thank you Mr Hayden sunshine I had such a great time with you helping me and my wife pick out the right cabinet
Delecia Lopez
Jan 28, 2023
Wonderful service.
Luis Garcia
Jan 27, 2023
I bought a house in Copperas Cove a few months ago--My service from Conn's Homeplus was HORRIBLE!! So I contacted Ashley Homestore KILLEEN and Gina (who no longer works there bent over backwards to help me out!! ) I finally built up my checking and saving accounts and wanted to renew my relationship with your store--Unfortunately-'Gina doesn't work there anymore and she referred me to someone named: Tony M.--- who proceeded to let me know that "He was old and tired " and he viewed helping me out as a HUGE PAIN!! He drove me back to Conn's Homeplus and it seems like Service depends on the individual working in each Store
john dothage
Jan 24, 2023
From sales to delivery, Ashley Furniture was great. Amber was great and Tye and his partner were very friendly and professional.
Jimmie Captain
Jan 19, 2023
Brett showed me Big Love..Great Service...
Miriam Morek
Jan 18, 2023
Came in with my friend to furnish her new house, Wendy was super personable and took the time to get to know us to help find the right pieces within their budget! Definitely went the extra mile
Lindsy Hardy
Jan 18, 2023
Wendy Martin was absolutely wonderful. She has such a great energy and was so helpful in bring the vision for my living room to life! We found the most adorable sofa with her, and would highly recommend visiting as asking for her.
Tap Toleafoa
Jan 15, 2023
I love it people really help costumers and find furniture for you
Jehu Gyimah
Jan 13, 2023
Wendy M and Tony M were great. They were exceptional
Dylan Swartz
Jan 13, 2023
Wonderful experience with Roy!
Jeanette McKnight-Glover
Jan 11, 2023
I like to give recognition to Brett W., He is excellent home furniture consultant who assist me with my purchase. I wasn't pressured or stalked by sales tactics. Brett, was very professional and did an outstanding job in helping me with my purchase. He is a great access to Ashley Home Furniture.
Sandra Talbert
Jan 10, 2023
Tony was very good. We appreciate his kindness very well
andrew lizor
Jan 07, 2023
Brett was extremely helpful. Wasn't pushy to sell. Very knowledgeable and was able to go the extra mile to work with our budget.
Andrea Gomez
Jan 05, 2023
Roy and kyle were supremely helpful and accommodating. Took their time showing us various options .
Lilie Medina
Jan 02, 2023
Keith was outstanding helping us not only with finding what we wanted but with also keeping our daughter entertained while we went through the finance process. We will be contacting and seeing him with any future purchases while we can!
Alejandro Avila
Dec 29, 2022
Roy & Jennifer did a wonderful job helping us pick the furniture we needed. Their patience, professionalism, & expertise is greatly appreciated.
Robina Hylton-Samuels
Dec 28, 2022
Brianna and Jennifer at Ashley Furniture were amazing in assisting my husband and I furnish our home. They were so patient and had such wonderful presence! They lobbied for us to get the best deals that were available and also to get our furniture delivered asap. The experience was smooth and stress free! I would recommend anyone looking to buy furniture to ask for them when you go in store. You won’t regret it!
Asvp Mob
Dec 22, 2022
Wendy was really helpful on helping me and my wife finding a mattress and frame
Chynaa Barb
Dec 22, 2022
I literally love it here when you come here make sure you ask for Tony Mendoza! Great person I swear! Definitely won’t be disappointed and he make sure you get the good deals.
Lisa Yates
Dec 22, 2022
Outstanding customer service! Very friendly, polite and diligent. JP and Alex took the time to carefully place and unwrap the furniture. Very professional! Great job Ashley Furniture team! Highly recommend this furniture store and delivery service!
Jaime Villegas
Dec 20, 2022
Brianna provided amazing customer service. She was very friendly and patient. Brianna gave us many options and wasn’t once pushy. I would definitely recommend to other friends and family.
Betty Rhodes
Dec 17, 2022
Tony and Kyle were nice did good
Cecilia Aranda
Dec 17, 2022
This review is not directed towards this store or their staff. They have always been super helpful and kind. This review is directed towards the product ashley furniture company sells. Avoid buying furniture specifically bed frames. I've bought alot of furniture from Ashley furniture and I would think spending extra money I would get better product but the material is one step above ikea cheap and have had nothing but negative experiences with the furniture. Constantly breaking. The cheap boards can't support a mattress. Head board legs snapping at the slightest movement. The warranty was a joke for me. Took 10 months to get a replacement for the headboard and the claims company passed me on to about 8 different people. I will never buy from Ashley again. The furniture is cheap and not sturdy. Broke within 2 years and had to have replacements done to the bed multiple times within those two years. I recommend finding a business that makes sturdy beds with Real hard wood not that cheap stuff ashley uses. Beyond disappointing. Spent 5 grand on a bed set just to have it sitting on the curb for trash day.
Porsche Hill
Dec 17, 2022
I went to Ashley’s looking for a bedroom set. When I entered the store, I was Greeted by Brianna W. She was down to earth, listened to what I was looking for and helped me to find the perfect bedroom set for my Daughter. She managed to connect with my entire family and provided exceptional customer service. Thank you so much for the laughs and great service. My daughter will enjoy her bedroom set for years to come. I look forward to doing business with you again in the future!
Kelly Miller
Dec 17, 2022
Easy transaction and very friendly staff! Ayana was so helpful in finding us exactly what we needed!
angela smith
Dec 16, 2022
Thanks Roy and Jennifer for great service.
Anita Hacker
Dec 16, 2022
Greeted when we came in the door, friendly and helpful staff.
Thomas Morrow
Dec 16, 2022
Some really nice furniture, nice place to go and find what you want, then go somewhere else. Overpriced on everything.
Andre Griffin
Dec 13, 2022
The hospitality at Ashley furniture was second to none. Top notch service and they were willing to work the bedt terms in my favor. I would recommend Ashley furniture of Killeen to all friends and family.. The sore Manager was super nice and helpful.
Akeem Brown
Dec 13, 2022
Tracy and Anna was very helpful and considerate. Awesome customer service and very heart warming
Jack Maverick
Dec 13, 2022
Lovely customer service from Anna and Walter
Colin Roth
Dec 13, 2022
Walter and Anna were extremely helpful
thunderbird 118
Dec 13, 2022
Walter and Anna were really helpful and were there for any questions and help.
Tyre Dickens
Dec 13, 2022
Windy Anna
Taylor Spencer
Dec 12, 2022
Ayana was patient and understanding, even when we didn't know what we wanted. Anna and Beatrice were beyond helpful with the sales portion. Would definitely return and recommend to others.
Sabrina Jimenez
Dec 12, 2022
Keith was a great help. He let me make my own decision and didn’t push me one way or the other. He was thorough with his explanation of any questions i had. With his help I was able to find the perfect piece for me and my family.
Alejandro Michel
Dec 12, 2022
Keith was very helpful and wasn’t like the typical vulture sales person. He let us take our time to make a decision and whenever we had a question he was thorough in his explanation. With his help we were able to find the perfect couch.
Robert Hardnett
Dec 12, 2022
Amazing service, I would definitely recommend everyone to this location. Ayana, Anna and Beatrice are consumate professionals keep up the good work.
Clarence Hardnett
Dec 12, 2022
Ayana was very helpful and knowledgeable of the Ashley products!! Anna and Beatrice was kind and courteous! Great Team!
Russell Hall
Dec 12, 2022
Ayana thanks just what we needed in a rug also, Anna and Beatrice were awesomeTyler and Brooks dropped off the furniture. Awesome guys, if I had to do it again I’d have them put both clips on the furniture. Thanks guys
David Miller
Dec 12, 2022
Tracey, Anna, and Beatrice are great people with incredible service!
Jessica Miller
Dec 12, 2022
Tracy, Anna and Beatrice where so awesome and helpfull I will always come to them for all my furniture needs! Thanks for everything
Rita Farias
Dec 10, 2022
Walter and Anna are the best 10/10
Purple Hoser
Dec 10, 2022
Walter and Anna are the best 10/10 amazing costumer service.
Kathryn Sawyer
Dec 10, 2022
Roger is an exceptional employee and always so helpful when I come into the store. He is patient and listens to exactly what I need and never pressures me to purchase anything. He is a definite asset to the Ashley Furniture brand and deserves recognition.
Simone D Nielsen
Dec 10, 2022
I have been looking for the perfect couch to complete my living room and Roger Trevino delivered. Thank You!!
Marquis Cortez
Dec 10, 2022
By far the best Ashley’s I’ve ever been to. Roger was able to answer any questions I had with efficiency. I will be recommending his services to my friends and family.
Ken
Dec 10, 2022
Great place to shop. Excellent service from Roger Trevino and the staff! Will be a longtime customer for sure.
Maria Trevino
Dec 10, 2022
Roger TrevinoProvided us with excellent customer service, he was also very professional. Thank you Roger for all your assistance!
Feliziana Andreaya
Dec 10, 2022
I was so stressed before Roger helped me! He answered questions I didn’t even know I had - that is how detail oriented he was! He was a huge help in getting my new place all together! Big thanks to Roger!
Wilmarie Gotay
Dec 10, 2022
Visiting this store has been the best experience buying furniture so far.Excellent customer service, the employees are always super helpful and eager to find us a good deal. We’ll continue to come here for all our furniture.
Gena Helton Castro
Dec 10, 2022
Annie was great— so helpful and nice. Furniture quality is so much better than competitors.
Carlos Gotay
Dec 10, 2022
The BEST furniture store!
Marlene Rosario
Dec 10, 2022
Great customer service by Walter B. Very patient.
Estela Lewis
Dec 10, 2022
Keith,Anna,Beatrice
Christopher Lewis
Dec 10, 2022
Keith,Anna,Beatrice
Miss Vona Coatley
Dec 10, 2022
Tony and Fernando took great care of us! We will be back!
Marquise Thornton
Dec 09, 2022
I went into store today Anaya help me wife out a lot she was knowledgeable and pointed us in the right direction. I will definitely recommend to anyone to come to this store and will be pleased
Donna Brydges
Dec 09, 2022
We have been looking for a new living room set for almost a year. When I told this to Amber, she listened to exactly what we were looking for and continually updated me when something might be the right fit. We just purchased exactly what we wanted because she didn't give up!
Reyna Noland
Dec 06, 2022
Many thanks to Jennifer and Tony for helping us make a life changing purchase! They allowed us time decide on what we needed. We will definitely keep coming here for our furniture needs.
Issac Sims
Dec 05, 2022
Great customer serviceSales rep Mr Roy always provides great customer service
Amah Koudou
Dec 03, 2022
I'm new in the area just got a home which needs full furniture... bed, dinning table, matresses I mean everything !!!Come in the store not knowing where to start but I was immediately taken care of by Roy who helped me pick great staff. Jennifer jumped in to help find great deals for my kids room and Orlando was helpful too. Great customer service offered so far . I left feeling great about my purchases . Will definitely be back because I need more staff 😚😚Thank you Jennifer, Roy and Orlando 😚
robert ornelas
Dec 01, 2022
Tony are sales rep was excellent, not aggressive or pushy just explained the difference in mattress quality, benefits, really helped in making a decision. Fernando was our finance representative was able to get us what we needed to have the best pricing for our purchase. Both were great to work with.
Dee Jones
Nov 30, 2022
Mr. Jones, a Strong professional! Me and my husband built a home 5 years ago, and Mr. Jones assisted us in purchasing every piece of furniture from Ashley's store. He always kind. We have introduced several of our friends to Mr Jones and they have purchased furniture from Ashley. Mr. And Mrs. John Jones
Tanyea Thomas-Carter
Nov 28, 2022
Bret and Tony have been amazing helping me and my sister have a classy and worthwhile shopping experience. The quality and level of service was unmatched. Thank you
Delia Smith
Nov 28, 2022
Ms. Amber was helpful and has great customer service
Nick Belmonte
Nov 25, 2022
Amazing service, a representative went with us from one store location to the next to show us the designs we were looking for and helped us the whole way through.
Tamesha Partridge
Nov 23, 2022
Mr. Walter Blackwell was so helpful, he took his time to listen to us and understood everything we were looking for. Mr. Fernando was very helpful as well!
Esme Sanchez
Nov 21, 2022
very good service!!
Stacey Davis
Nov 21, 2022
I want to personally thank Ms. Ayana at Ashley’s Furniture on W.S. Young for helping us with getting a bedroom set for our daughter. She was very professional and patient with us through out the entire process.
Alfredo Young
Nov 19, 2022
Tony and Fernando gave me excellent customer today!!!
Adrian A Sotomayor
Nov 17, 2022
Tony Mendoza and Teresa were phenomenal and made the experience fast and easy
D Torres C
Nov 17, 2022
Great workers and wonderful prices. Thanks for the help and the new bedframe. Brett was the best
Geoffrey fa*gg
Nov 13, 2022
Tony M is amazing always hooks it up! Got a table one time and a couch another from him definitely recommend 💯
Jennifer Murphy
Nov 12, 2022
Just left from the Veteran's Day drawing. There were some good prizes, but it was unfair how 2 or 3 people won 2 of the smaller prizes AND one of those people also won the $2,500. I hung around town for 4 hours for the drawing. I'm disappointed on how it was run. You all really should have spread the wealth better.
Rigoberto Gervacio
Nov 11, 2022
Ask for Roy A. Jones. He's great help
Maatie Wallace
Nov 10, 2022
Tony m is very warm and welcoming as soon as we got in we bought a table within 25 minutes of being there highly recommend will be going back
liqi huang
Nov 05, 2022
It’s a a wonderful experience with them, appreciate Jennifer Johnson a lot for her help and patience.
Pascual Shane
Nov 05, 2022
Ms. Jennifer the manager is very professional and caring we did pretty great deals with our new furniture gave us exception on a lot of things. Will surely comeback again here and recommend this store to any of my friends!
vivian minns
Nov 05, 2022
Great customer service! I went in not knowing where to begin and staff (Roy and Jennifer) were able to assist along with guiding me on what made sense in purchasing. I felt no pressure in spending more than I needed. Great team! #AshleyFurniture
ashlyn Norris
Oct 27, 2022
Tony Mendoza was very professional and respectful to my wife and I, he listened to what we wanted, every detail, he cared. Very nice person. Amy was very polite, she helped us finish our purchase.
Vanessa Bozeman
Oct 21, 2022
Wendy was great to work with. She actually took the time to listen to our ideas and even looked at photos of our home and offered suggestions. The living room set that we really liked wasnt available and she followed us to another store. She has a great personality and is very knowledgeable! When I go back to Ashley's and I will, I will ask for Wendy and so should you. She's AWESOME!!
Lury Irizarry
Oct 10, 2022
Love this place it’s my favorite furniture storeWe never have to wait and Jennifer always takes care of us …. We will always come back …. And they have fast delivery as well ….. totally recommend them….
Callie Fitzgerald
Oct 10, 2022
We went to Ashley Furniture to furnish our new home in the area. Amber helped us and she was so great to work with! She was personable, yet professional. She was such a happy person, and happy to help us with anything we needed. She worked hard to get us the best deals possible. She was so very sweet to our little one that was with us. I highly recommend this store, and ask for Amber!
Kelly Seals
Oct 10, 2022
We have lived here in Killeen since 2007 and our living room and family room are filled with beautiful Ashley furnishing. Our kitchen is adorned with amazing decorative pieces as well from Ashley. When I stop in to the Ashley Stores in Killeen and Cooperas Cove each and every time all of the fabulous Team Members are always very kind , helpful , informative , as and positively upbeat. I am continuously amazed by all of the out- pouring generosity and caring, giving nature that the Ashley Furniture Store in Killeen does for our Community , they are fabulous. Thank-you, Kelly S.
Ashley Plumlee
Oct 08, 2022
As always, Walter took care of us and found the right furniture at the right price! Thanks again, Walter!
Angela Lee-McCallop Longino
Oct 06, 2022
Great service here Old Tony greeted us us with a smile and helped us to the very end and found everything we wanted. I love this guy customer service and Kyle was awesome as well. He completed our order and set everything up to be delivered this month. Ashley Furniture is my place to go too
Hannah
Oct 04, 2022
Very hospitable! Would totally recommend to friends!
Vicki Hubbard
Oct 04, 2022
Roy Jones assisted me an my purchase. He was very courteous and patient with me. He provided me with some ideas on decorating. Excellent customer service
Ponesha Thompson
Oct 04, 2022
My salesperson was Ayana and she was awesome. I am truly grateful for her..
Heavnli_goddess
Sep 29, 2022
I had to come here twice to purchase box springs. Both salespeople were very nice and even gave me a discount the second time I returned. It was a very pleasant experience.
Yvonne Copper
Sep 29, 2022
Kyle and Beatrice were amazing to work with. I would recommend anyone to shop Ashley Furniture,
Kathy Jelinek
Sep 28, 2022
Roy is the best!!!! Helpful, friendly and courteous!
Shalom
Sep 25, 2022
The customer assistant personnel mr Roy was very patient and helpful I also appreciated how the other rep took his time out to also walk with me by the outside to the outlet to help me choose what I need and worked the prices out patiently really don’t remember his name I’m sorry thanks again
LaDonna Byles
Sep 24, 2022
Tony M. Helped me with 2 mattresses. Tony immediately showed me the on sale options that were so comfortable. He did not try to pressure me into more expensive things . I was in and out 10 minutes. Thanks Kyle for the discount as well. Happy Customer.
Jason Rivera
Sep 22, 2022
Brandon Cutrer is Awesome!
Jesse Landeros
Sep 21, 2022
Tony Mendoza and all of the staff were amazing!
Marilyn CS
Sep 12, 2022
If you want your furniture in a timely manner and in New condition with no run around go to Ashley Killeen. They have their own warehouse so the delivery is quicker than if you were to order through a different Ashley store (for ex. Temple- their warehouse is in new Braunfels and I have had to send back furniture because it arrived broken....waiting over two months for this furniture)....Brett and Tony are great. Tony was great helping me get my bedroom set and he so patient with us! Thank you so much. I recommend this store!
Dolores Love
Sep 10, 2022
Thank you Roy Jones Jr for assisting us in our purchase but our table leg was cracked down the middle
Vanessa Torres
Sep 05, 2022
Thank you Roy and Daily for all the help and assistance 🙏🏼 I appreciate the time and patience y’all helped me to find exactly what I needed!
Idamari De Gracia
Sep 05, 2022
Great customer service!
rmtz0217
Sep 05, 2022
Tony is awesome!!
Alesha White
Sep 05, 2022
Tony and Daily were so great with my purchase very helpful so go to Ashley in Killeen Tx
sabino alday
Sep 05, 2022
Great customer service by Brandon & Baily!
anallely pineda
Sep 03, 2022
Tony was good and professional helped us get a good deal on our bedroom setDaily was really nice at check out gave us good information on our purchase
Brianna (Bri)
Sep 02, 2022
Toney M was very helpful and was able to get me the couch I saw somewhere else but with a better deal to have everything I want delivered at the same time instead of going to multiple places for furniture. Thank you!
Isaiah Zph
Sep 01, 2022
Mr Tony Mendoza was very helpful , friendly and patiently explained about every furniture that we were planning to purchase. Ashley team was very welcoming and kind.
Esmeralda Ruvalcaba
Aug 29, 2022
I would like to thank Tony Mendoza for his help in finding us a sectional he was very cooperative and got us a good deal !
E R
Aug 26, 2022
Wendy was my sales person she was great and was able to make my purchase a smooth transition. Will definitely shop with her again and Ashley Furniture
Alaina Blackledge
Aug 23, 2022
Amber helped my grandma pick out the exact furniture she wanted really quickly! Highly recommended!
Em Carlson
Aug 23, 2022
Went shopping for furniture with my grandma Linda, and AMBER WAS AMAZING!! She stayed late for us because we showed up 10 minutes to close, and found exactly what my grandma was looking for.
Nicholas Androvette
Aug 22, 2022
Tony Mendoza was a great help and made the process very stress free and easy
Cassidie Taylor
Aug 17, 2022
Wendy was very helpful and patient with me being indecisive! Can’t wait for our living room set and dining table to get in !
Cathy Montana
Aug 15, 2022
Mrs.Jennifer was a pleasure to work with. Once I walked through the door, she greeted me immediately and came to assist. She was there helping every step of the way. Thank you for such outstanding customer service.
Christian Bruno
Aug 13, 2022
Everyone was fantastic! Ed and Fernando are the people to see!
jonathan messore
Aug 12, 2022
Wendy Martin was an absolute pleasure to work with. She helped us find a great affordable mattress and even sold us a bed frame and fancy pillows. I would highly recommend her as her energetic nature makes the process fun! We laughed through the whole process.
John Grider
Aug 08, 2022
Great staff, very friendly and helpful. Huge selection with reasonable prices. Carlos was fantastic! Beatrice was very friendly and helpful.
Morgan Pearish
Aug 06, 2022
Extremely helpful! Listened to all our needs and wants. Found the perfect items for us. Wendy was amazing!
Miriam Vazquez
Aug 03, 2022
El Señor Toni Mendoza, fue muy amable en todo momento, y el Señor Fernando Hernandez , fue muy cortes , les recomindo venir y comprar en esta mubleria y el descuento fue miy bueno , gracias !!!
Anthony Cabrera
Aug 02, 2022
Tony was a huge help, veryfriendly, informative and welcoming. Daily was nice too 😄
douglas hughes
Jul 30, 2022
Tony and Daily were amazing! Great customer service and very knowledgeable!
Alisha Edwards
Jul 30, 2022
Mr. Roy Jones is an awesome salesman and very very helpful. Very friendly man
Lindsey Ellis
Jul 30, 2022
I came in on a Saturday last minute to button my daughter a bed and amber helped me and got me what I needed and even worked with what I was trying to spend and getting it to me in a decent time
Robert Flores
Jul 29, 2022
Roy and Kyle at Ashley’s Furniture store in Killeen were the best! Made everything super simple and easy. We were surprised at our quick approval to start getting what we needed to make our House a Home. Thank you both for your great customer service!
Darlene Seitz
Jul 29, 2022
Tony M. Was amazing and found us what we needed and was able to get to us within timeframe.
Vee Tidwell
Jul 29, 2022
Roy was very very helpful. I got everything that I needed plus more. The whole staff was wonderful. The manager helped me understand the mattresses better. Thank y’all so much.
RoZay Boone-Fudge
Jul 28, 2022
Customer Service and Financing was absolutely AMAZING, I was sold immediately walking into the store and even ended up getting more then what I expected!-Tony M-Fernando
TyRon Jones
Jul 28, 2022
Gina and Roy helped me make my purchase ! It was easy working with them and they made it fun. Will always love shopping with Ashley’s in Killeen.
Nick B
Jul 22, 2022
Friendly Staff and service
Ryan Berrigan
Jul 19, 2022
Miss ReGina was extremely helpful. She took time to walk me through each of the products and answered all of my questions. She was not pushy at all to make a sale and gave me more than enough time and information to make an informed decision. Really went above and beyond!
Caleb Parler
Jul 16, 2022
I was helped by ReGina Walker and she kept it very causal and professional and kept us looking until we found something
#nerdalert
Jul 09, 2022
Awesome customer service! Very friendly and knowledgeable of all products we asked about.
Joe Wetmore
Jul 09, 2022
Always helpful and explained everything to make sure you get what you need
Dominique McKinley
Jul 09, 2022
Tony Mendoza is the reason we bought a table today. From the moment we walked in the door we felt like we belonged. We felt taken care of instead of taken advantage of. We are so happy with our purchase!
Monika Thevenot
Jul 06, 2022
Very friendly and professional .I left very happy and a big smile.living room.
Tanisha Thomas
Jul 01, 2022
Roy and Teresa were very welcoming and very professional! They made sure I was taken care of! I am a very satisfied costumer!!
Karen Gaines
Jun 27, 2022
Regina Walker is an amazing person.She was very polite and knowledgeable of what we were looking for
Edward Garcia
Jun 25, 2022
We came in and Tony and Daily went out of the way to help us find what we needed. I highly recommend this location. Ask for Tony and he will do right by you!
Susan Wright
Jun 25, 2022
Ms. Regina Walker was very helpful and knowledgeable about the furniture. She was able to help us find exactly what we were looking for and she was able to take into consideration our decor in our home. Thank you Ms Regina!
Glenda Allen
Jun 24, 2022
I had such a great experience with Tony. He was very knowledgeable and funny and patient. He made our experience a rememberable.Daily was very helpful with explaining the finance side and guiding me through setting up the app for payment.
Monica Allen
Jun 24, 2022
Tony and Daily were very attentive and helpful. They made made our purchase easy and smooth. We'd recommend to our friends.
Seshat Sehkem
Jun 24, 2022
I had a wonderful time at Ashley Furniture Store on W.S.Young in Killeen today! ReGina Walker assisted me with all my needs. I literally furnished my entire new home today!She is an awesome Furniture Consultant! Jennifer Johnson, the Manager, showed me some mattresses and the perfect mattress for me was a Temperpedic! She was very knowledgeable and patient because I did not want to get up, the mattress was SOOOOO comfortable! The employees are all so kind! I will always choose this establishment as my first choice for new furniture in Killeen💜 and ReGina and Jennifer as my Consultants!🤩
Angenette Burns
Jun 24, 2022
Daily did a great job!!! She was helpful. She was kind and considerate took her time and made things very easy. Great person to work with…Roy was very helpful as usual. Kind and friendly. Didn’t rush me, was able to get me to everything I wanted and didn’t try to push me to make a buy. Great experience!Anthony was great. He helped me out with my mattress exchange without a hitch. Explained to me about the new mattress I was exchanging too so I’d know what to expect. Overall very great experience!
Diego Reese
Jun 24, 2022
Regina Walker was absolutely wonderful. Thank you for your great customer service.
T Cotton
Jun 24, 2022
Ms. Regina was awesome and showed us all of our options before we made a decision. Her upbeat and positive attitude were so refreshing!
dustin myers
Jun 23, 2022
Tony was amazing! Very helpful and friendly but without being pushy like a lot of sales personnel…
Becca Sudholt
Jun 20, 2022
ReGina was amazing. Helped us find exactly what we needed!
Lisa Standley
Jun 18, 2022
Ed and Kesha were very helpful and great to work with. Thank you for your time and attention.
Chanel Fulkerson
Jun 18, 2022
Mrs Regina walker was ABSOLUTELY amazing I was very frustrated before walking in with this being my first time buying on my own and Mrs Regina made this process very smooth and stress free made sure I was highly satisfied with my purchase and didn’t stop until I was happy absolutely the best !!! Mrs Keisha was very kind and very friendly worked with me in financing and informed me of a lot of helpful information these two was definitely a dynamic duo !!!!! Shout out to Mrs Jennifer as well these people are amazing
Marissa Bernard
Jun 16, 2022
ReGina and Fernando were great !! 20,000 approval!! we are on our way home with new bedroom sets!! Fernando showed us the new purple mattress. thank you for saving our marriage!!!
labreshawn davis
Jun 15, 2022
Ms. Regina Walker was such a great help to me. She answered all of my questions and ensured that I got what I was looking for. She has outstanding customer service skills! She went above and beyond and I appreciate that
Brianna C
Jun 14, 2022
Mr. Kyle and Ms. Teresa were a star team. I’m so grateful
Jennifer Carter
Jun 11, 2022
I have bought so many things from this Ashley Furniture over the years. They are so easy to work with, great customer service, and super friendly! Anything we need for our home we will get from here! Go see them for any of your home needs! I promise they will take good care of you!
Charlotte Williams
Jun 11, 2022
OMG!! Tony Mendoza and Fernando were fabulous and Patient! Tony was so awesome and really got us the best deals. We walked away knowing we were well taken care of and know that we were able to get our dream furniture at the best price. Jennifer is sweet and I feel everyone had our best interest at heart. Tony is not just a salesman he is now our friend.
Lauren Hanco*ck
Jun 09, 2022
Amber was amazing. I tried to connect to the link but didn’t work. However I wanted to express great gratitude for allowing us to take same days floor model. She went over and beyond for us. We love Ashley and amber
Victoria Thompson
Jun 08, 2022
We were helped out by Tony and Ed in buying a new couch. They were very supportive and we didn't feel pressured at all to take on more than we could handle. We ended up finding the perfect couch for our home
Althea Bernard
Jun 06, 2022
Ed was very helpful and polite. He will try to get you the best deal possible.
Jessica Thompson
Jun 06, 2022
Tony M. greeted my husband and I at the door and connected with us immediately! He made sure we were WELL taken care of. The customer service was A++ and tailored made for exactly what we needed. Teresa, Amy, and Jennifer also made sure all of our financial needs were covered. Definitely taken care of from start to finish and we will be back for any other other home needs!
Jeremiah Berry
Jun 04, 2022
We walked into Ashley and within a minute Tony M. started helping my wife and I. He treated us as serious buyers and asked us both what we were looking for. My wife and I were far apart of what we were looking for. Tony M. found the middle ground for us both and we walked away with a great sectional sofa set that we both loved. Fernando was our financial rep who helped us with all the financing. Great 1 year same as cash financing for the sofa set. Great shopping experience overall
Lindsey Leron
Jun 04, 2022
Gina was very helpful in getting me what I needed despite the limited selection. She gave me different options and ideas. Although she was working in the store alone, she ensured every customer was greeted and updated on how much longer they may have to wait. I got everything I needed and was on my way in less than 45 minutes.
Jennifer Williams
Jun 04, 2022
Thank you Gina!! Very helpful and professional!! Great customer service!!
Liz Frias
Jun 02, 2022
From walking in to my purchase I was treated with the best customer service. Employees here are very attentive with customers, also big shout out to Roy helped me with my financing and make sure I understood everything .
Jerisha Hastings
Jun 02, 2022
I had the best experience here! Jennifer and Roy were very informative. Some of the items I was looking for were not in store and they took time to pull my items up online and help me select them. I’m very picky about the height of my bed. Jennifer helped me select the perfect mattress, frame/ base and even measured a number of mattress/base combinations to make sure I had the highest height available for my selection. If you are considering investing in a Tempur-Pedic Jennifer amazing! She explained everything about each one including the bases. She wasn’t pushy in the least just very helpful. I’ll be back here to shop again!
Ian DOUGLAS
Jun 01, 2022
If you ever come in go see ReGina Walker!
Emily Cumming
Jun 01, 2022
Tony and Fernando were absolutely amazing!! The process to get everything we needed was smooth and I couldn’t have asked to for more amazing customer service! If you need anything go to Tony and Fernando! ❤️❤️
Sherron Chong
May 31, 2022
Roy was excellent! He was very knowledgeable about every piece of furniture and answered every question without referring us to someone else. Roy gave us time to shop without any pressure to purchase anything. I really enjoyed his personality and customer service.
Dionne Hooks
May 31, 2022
Tony M. ,Theresa and Jennifer did an amazing job!! Thank you for everything
Audrey Davis
May 30, 2022
ReGena give excellent customer service
Lisa DeBerry
May 30, 2022
Amber is an awesome sales associate!!! Thank you Amber for another awesome customer experience!!!!
Elizabeth Edwards
May 30, 2022
DeGina is awesome! Great service and awesome selection!
Wanda White
May 30, 2022
Thank you Brett Wormsley for your professionalism and warm smile and helping me to select the right mattress for me.
cruz encarnacion
May 30, 2022
Tony was the best salesman
Kia Love
May 30, 2022
Regina was so friendly & helpful! She listened to what I was looking for & wasn’t pushy. I would definitely recommend asking for her!
Kori Stevenson
May 28, 2022
Roy is absolutely the Best Salesman you can ask for at Ashley’s. He’s always tentative to your needs. Thank you for all your help Roy.Thanks again Kerri C.
Ralph Garcia
May 28, 2022
Amber was super helpful on the floor with everything we threw at her and financing was quick and easy through Daily. It was very convenient and helpful!
Renee White
May 28, 2022
My experience at Ashley has been nothing but amazing working with Regina getting the furniture I needed for my loft and kids room. The process was easy and no hassle. Regina and Teresa ensured I received great deals and discounts. My transaction process was easy with the help of Dailey. These ladies were very professional. I appreciate their time, patience, and support while working with me. I highly recommend requesting Regina at Ashley on WSYoung.
Lynette White
May 28, 2022
Regina walker was such a great help with me and my mother. She guided us on which sofa set would be the best option for us. If you ever come to look at furniture here make sure you ask for her! Also Daily was so kind and helpful when making our transaction. We had a great experience overall.
Dagmar Barnes
May 28, 2022
Jackie was very helpful and easy to talk to she took her time until we found the best item thank you
Beverly Schmidt
May 28, 2022
Tony Mendoza has been attentive, gracious and helpful. We will ask for him in the future. He is an excellent associate!
Mr. Metroid
May 28, 2022
Mr. Tony Burt was very, patient and knowledgeable, and Ms. Teresa Carter was really helpful and thorough. Excellent customer service all around.
Frank Torres
May 27, 2022
Great customer service. Regina was a pleasure to work with. Great attitude and great experience.
Ciara Sanchez
May 27, 2022
Mrs. Regina has helped me with purchasing furniture on 3 different occasions. She is amazing and very patient. Look for her when you get in she goes above and beyond to help. Thank you Mrs. Regina!
Peter Dietsch
May 26, 2022
ReGina Walker was very pleasant and knowledgeable. We appreciated her help!
Jiovani Garcia
May 23, 2022
Tony was an awesome sales man very funny and likeable. Helped me a lot with my purchase! Definitely co*ke and get your furniture from him!
Thomas Cruz
May 21, 2022
Very great experience with Walter. Highly recommend him!
Dunn Cesar
May 21, 2022
Regina, keep up the good work 👍🏽
Mark Murgia
May 21, 2022
Excellent customer service, Ms. Jennifer is truly customer driven, her attentiveness and willingness to assist the customer goes well beyond the norm. Thank-you for making this a fantastic shopping experience!
Matt Rixstine
May 21, 2022
Ms. Regina is a wonderful saleswoman and has a very gracious attitude, she will make your day and will much help you out any way she can!
John Martin
May 21, 2022
I love Walter's customer service at Ashley's furniture store in Killeen, Texas. They had exactly what we were looking for to put in our new home.
Abdiel Cruz
May 21, 2022
Wendy Martin was really helpful and very friendly. She gave me a very in depth tour and gave me a lot of options.
yosef palanker
May 20, 2022
Soldiers BEWARE!This store aims to take advantage of young, inexperienced, and impressionable soldiers new to the Fort Hood area. Here is my story:After an early day on base, I ventured into the store, where I picked out numerous pieces of furniture. After selecting each piece, the saleswoman reassured me that a hefty discount will be added at checkout. Prior to receiving those "hefty" discounts, I was encouraged to apply for financing. Luckily, I had enough gall to demand seeing the prices before financing a credit card and potentially ruining my credit score. To my surprise, she offered 3-5% discount on all of the furniture, even after she countlessly told me about the discounts and how this store aims to serve Soldiers and Memorial Day etc. Upon receiving those prices, I left immediately.She called me an hour later, telling me that she could significantly reduce her prices to match them with the px exchange prices, so long as I came in with receipts demonstrating the reduced prices. I believed her because I am new to the area, I know no one here, and my apartment is completely empty of furniture, so I returned to the store. When I returned with the reduced prices, she, once again, pulls the old bait and switch. She hands me a dense and confusing receipt that attempts to make me believe I am getting a fair deal, but, in reality, the prices are not that different. In fact, the prices were more than the prices shown on the website, which according to store policy, offers a price match guarantee! To repeat, she purposely refused to tell me about the price match with the website to entrap me into paying more.This store is dangerous. This store lures young, impressionable Soldiers who are scrambling to furnish their homes as they are serving in our nation's military. For this Memorial Day, please think twice about who is and isn't honoring our nation's service members.And if anyone doubts this story, I have receipts verifying this information.
tyrhonda moore
May 19, 2022
Tony mendoza was so much help and very professional . Took his time to make sure all my needs where met !!! Thank u for being you
Chris Hurst
May 16, 2022
Go in and ask for Brett. Hassle free and will work with you to find exactly what you need. Top notch service and amazing selections
Kartika Orton
May 14, 2022
Tony Mendoza was extremely pleasant to work with on purchasing some furniture. He listened to what we wanted and was very knowledgeable with the product.
Lisa DeBerry
May 14, 2022
Amber is a excellent sales associate!!! Thank you Amber for exceptional service!!!
Andrew Armstrong
May 14, 2022
Regina was great, showed us their inventory and we found what we needed.
Queen Rouse
May 13, 2022
Ms. Regina and Teresa was so patient and so kind, they really took care of us! The experience was enjoyable, I never felt pressured to buy anything! Awesome!
Vaughan Greaves
Apr 10, 2022
The Furniture looks nice but is made from recycled pizza boxes. Two years ago we bought a dinning room set King size bedroom set, mattress, box spring, mattress cover and pillows and to be honest everything but the dining room set has been a disappointment. My suggestion for future furniture reinforce some of the furniture with real hardwood.
Reaper Financial
Mar 16, 2022
The only Furniture store in Killeen worth going to. All others are obnoxious and shady in their tactics, Ashley has better quality and is straight forward.
Alicia Brown
Jan 12, 2022
I had spoke to one of the sales associate up there she was very nasty disrespectful and so was the manager they were not even trying to help
Melissa Price
Dec 15, 2021
John Cole is the best!!! Outstanding customer service, helpful and goes above and beyond from start to finish! Highly recommend!! Delivery was awesome, the gentlemen who delivered our bedroom furniture went above and beyond! Thank you guys!
Tiffaine Holley
Dec 01, 2021
Amazing the staff was extremely helpful in helping my mother find what she was looking for! I recommend this place for your future needs.
Elijah Timarky
Nov 02, 2021
Anthony was awesome he was able to repair my bed frame rail in one day. Thank you.
Ruta Timarky
Nov 02, 2021
Ashley HomeStore👎 worse store ever!!! They will lie to you!!! There are better places to shop for furniture!!! Stay Away!!! The only reason I gave it 1 star because there was not a button for Zero STARS!!!!
Nelson Alma
Nov 02, 2021
Awesome Customer service. MS. Daily was VERY HELPFUL with my concerns. Thank you
James Thompson
Oct 21, 2021
great customer service
Begonia Guy
Oct 19, 2021
I purchased a bed that is completely unlike the one I tried in the store. I am even wondering if it is actually a different bed. It is horribly soft and sinks in all around. No support whatsoever. I cannot even move it without it collapsing on itself. Bed frame, wooden boards, nothing helps it. I have not slept on it once and cannot sleep on it at all and have had it for less than two weeks and was told no returns. Complete waste of time and money, and I am already poor as it is and cannot afford to replace it. Don't bother with this place.
Ivette Fred-Castro
Sep 23, 2021
Good quality furniture moderately priced. Excellent customer service. If you want CHEAP furniture and mattresses go to Overstock.
Tori Spencer
Sep 07, 2021
Anthony is the reason why I will forever buy my furniture from this location. He was super helpful and fast. Furthermore, the staff overall are super friendly. They answered all my questions and didn’t give me a run-around like the Temple location.
S Z
Sep 03, 2021
I love it!!!Found exactly what I was looking for!Very friendly sales personnel, very reasonable prices, and very good quality that last a long time! I should know, because I've bought furniture there before!This is the place to go!!Thanks Ashley's
edward gomez
Aug 30, 2021
Great and wonderful people. A wonderful shopping experience. Highly recommend this establishment.
jessica McGarvey
Aug 22, 2021
Buyers Beware**We got pieces of our couch and had to wait two months for one piece of a three piece sectional.. which by the way we had received a nice gash in the couch and they had to pick it back up and get it redone.. Somehow they had the materials to do that and returned it fixed within two days. They continued to tell us they had to make the rest of the furniture and the materials keep getting delayed. Ultimately it's been at least four months and we are still waiting. Every time, they say we are a high priority customer and will call us back with more information which is funny because they NEVER call back. While in the store the customer service seems a lot more appropriate and well handled but over phone and actually conducting business, let's just say it's less than poor. Don't get me wrong.. I do love the parts we do have.. it's just incredibly disappointing to have paid in full and not even receive some type of discount for waiting half a year for something I already bought and not getting a call back. *September will be five months waiting*
Jack Williamson
Aug 06, 2021
Friendly and helpful staff.
Ronald Edwards
Jul 27, 2021
Decent furniture,attentive staff.i can not comment about service after the sale because i have not dealt with them on that level yet.
Kenneth
Jul 14, 2021
Dear Manager,As soon as I walked into this place you can sense the hostile work environment among your employees in sales. On Monday 12July2021, I walked in with my mother in law to purchase a entertainment center and your sales rep was not interested in helping us. Luckily we knew what we were looking for. Your employee at the check out desk was more help then the sales floor rep. We asked the check out employee if everything is ok with her (sales rep) and her reply was “that’s just how she is, it’s Monday”. I hope this comment gives you a better insight on how your employees treat customers and I thank you for your business.P.S. I guess it’s best to purchase the warranty with all their products. Some of these screws that go into this product does not secure the legs are the way through. Best 800 dollars spent for nice looking plywood.
Melody McBride
Jul 09, 2021
As far as positives go, our sales agent Tony was and has been great! This location has a great selection and the staff is friendly and we love the couch we’ve purchased.The Negatives- The negatives are on Ashley Corporate mostly. Our delivery date for our couch gets pushed back month after month. We are still waiting for our couch and no one knows when it will be back in. We were originally told it would be 4-5 weeks at the time of purchase which we were good with then it got pushed back a month and now another month. Hopefully we get our couch someday as we really love it and would like a place to sit in our new house.
J ckild
Jul 02, 2021
Very good customer service, we will be back.
Dorothy Joseph
Jun 11, 2021
I was very very pleased with the service I got.
Mandiibaby
Jun 08, 2021
So we ordered our furniture last week. We had a fantastic experience! We first went to the Ashley’s down the road from this one first, we were met with a super helpful associate. We showed up an hour before closing so we were trying to cut to the chase and just look at leather couches, the associate was super nice and helped us find exactly what we were looking for. He ended up having us drive and follow behind him to the bigger store to look at more since we haven’t been there before.after him showing us more couches, we finally found the exact one we wanted, he even talked to manager to see if we can take the floor model so we can get a couch sooner, the manager said yes💕 we were so happy, the manager was so kind she also let us buy a floor model rug off the floor. We are so happy that we went to Ashley’s to buy a couch instead of rooms to go. Ashley’s has never let us down. Even after purchase of a coffee table, I found at a lower price elsewhere and they price matched it for me even after purchase! I’d also like to add that the delivery guys were super kind when delivering my furniture, they were careful and friendly through the whole process. Thank you so much to everyone at Ashley’s that gave us such a stellar experience! We will be back in the future:)
Dodi Bettin
May 19, 2021
I purchased an accent chair and was sent an email saying the delivery date would be Wednesday, May 19th but then I received a phone call on May 18th telling me that the delivery would be Thursday, May 20th. Ended up that I was emailed, texted and phoned with varying information. Sandra, the Manager of the Killeen Texas store (I did not know she was the Manager at this time) phoned me on Wednesday, May 19th and said she had a message to call me so I asked why my chair was not being delivered as originally notified. This woman went off on me and told me that I should cancel my order if I didn’t like it and shop somewhere else. I thought about the way this woman talked to me, a customer, so I called the store and asked for the Manager and it turned out to be Sandra the nasty snake. She then proceeded to tell me that she had cancelled my furniture order. I am escalating this issue to the Ashley Corporate Office and I am warning all customers to stay away from the Killeen Ashley Home Store.
Jason Brown
Apr 11, 2021
Pushy sales people
John R
Apr 06, 2021
We bought a bedroom set here. The staff was welcoming and helpful overall, especially after we decided to purchase. Delivery took a while, but it was expected because they told us at the time of our purchase. When we called for updates, they would respond by the next day. The men that came to deliver and assemble the furniture were quick and didn’t damage our walls and no issues with the furniture to this day.
Sonny Mattingly
Mar 28, 2021
Went for a couch, great service, nice host, and careful delivery service
Delphine Vassell
Mar 19, 2021
Lots to choose from and Roy Jones is an excellent customer service employee
Teresa David
Mar 15, 2021
Jackie was our salesperson as always. Got what we wanted and loved it.
Lacey Bunch
Feb 06, 2021
Posting this review on both locations because we had interaction with staff from both locations in the same day.All I can say is our experience was AMAZING. From the salesman and financing, to the warehouse staff that helped us load our items. We were met with smiles all the way around. We were helped quickly and the financing was exactly what we hoped for. Everyone was on their A-game and we look forward to future purchases with this company. Thank you for the exemplary customer service!
John Braun (Mr. John)
Feb 03, 2021
Awesome great place.
Linda Noel
Jan 17, 2021
If you're having back problems and you just can't get a good night's sleep go to Ashley's Homestore and take the sleep diagnostic test. After testing the firm mattress yesterday my back felt better. I usually go for the ultra soft mattress but because of my recent weight gain do to medical reasons I am no longer able to sleep on a soft mattress. That test made a very big difference I look only laid on the firm mattress for about 15 minutes and I was able to go home and have movie night with my family🤗🤗
Blakely Dye
Jan 12, 2021
My family and I moved to Fort Hood in November 2020 without a couch. Unknowingly we did not expect a shortage of furniture due to COVID-19. However, after weeks of searching this particular Ashley retail store was able to work with us to find a couch we liked. Mr. Roy Jones, salesman at both the main and Outlet store, was awesome throughout the entire process. He helped us, and we are picky, and was extremely patient the entire time. I highly suggest this Ashley store, and Mr. Roy Jones, if you are looking for furniture in the Killeen area.
Sherry Beckley
Jan 11, 2021
I went to Rooms to Go and they broken my couch in the delivery and it would take 3 weeks to replace it and I already had to wait to March for my bedroom set. It was days before Christmas and I was having guess. Ashley was so great and I got a better bedroom set and my new couch with a love set. They gave me a lager line of credit so I was able to get an additional bedroom set all in 3 days. This is a great store!
Chris Oldham
Jan 02, 2021
Great help
ROBERT HUCKABONE
Dec 02, 2020
Nice people...very helpful!!!
Kevin Lee
Nov 14, 2020
Got exactly what we went there for and got half off part of it.
Madeline Quinene
Nov 13, 2020
Knowing that COVID has heavily impacted wait times... I ordered my sectional knowing that it wouldn’t be here for 2-3 months. They were very attentive and helpful whenever I called to track my couch and see when it might be delivered. Finally got the call that my couch was ready and it was delivered the next day! The delivery guys were very helpful, and even put my old couch in the garage for me.Everything looks great. Thank you!!(Ordered sectional end of august - got it in mid November)
Bailey Becker
Nov 12, 2020
Very friendly staff
Latisha walton
Oct 29, 2020
I bought a unique bunk bed for my boys for 1,500 dollars a few years ago. Went up there to tell them that a certain piece of the bed dry rotted, they told me to bring it in instead of coming to my home. And they stated my warranty just went out. I was disappointed. Only get the bed for three years. I would think by the price, it'll last at least ten year. I don't think I'm going to buy from them again. Bought there twice but I'm taking my business somewhere else.
shirley cardwell
Oct 19, 2020
My sister ordered living room furniture 2 or more months ago. She is making payments and sits in a lawn chair in her living room. They still have not delivered it yet. She is to nice to demand the furniture or her money back! As a matter of fact the couch is in the warehouse and they won't deliver until the rest comes in. Please make sure u get a delivery date and make them stick to it! I have told all my friends and family and will post on Facebook. This is nit how you do business! Shame on you Ashley Furniture!!!!!
Martha Ayala
Oct 10, 2020
Sale Representative Ed was very helpful. Very professional when helping me to find what I wS looking for.
Tyteakie Pearson
Sep 12, 2020
The people there went above and beyond to help us with everything
Derick Spring
Jul 09, 2020
So far, the service has been great. Very clean and quiet. Good people:-)
Ramakrishnan Senthamarai
Jul 04, 2020
Poor service..delivering poorquality items. Waste of big bugs. Dont ever go here.
Bernard Foote
May 31, 2020
Excellent.
tiffany johnson
May 30, 2020
Love the furniture
April Gonzales
May 13, 2020
Beautiful furniture and great customer service!
Greg Jackson
May 08, 2020
Helpful staff. Not too pushy but eager to assist. Didn’t end up finding/making a choice that day but at no fault to their customer service. I would recommend just off of this experience.
Wes Carmack
Apr 21, 2020
After a horrible experience with Rooms to Go after being overseas for months and expecting to come home to my brand new apartment being fully furnished, John from Ashley furniture helped me out and I was able to get everything I needed and delivered the very same day! He was extremely helpful and a pleasure to work with. I would highly recommend this store, and plan on going back for the rest of my furniture!
Jay Rutherford
Mar 11, 2020
We bought our kitchen set and our bedroom set from here. We love them and they are quality, of you want something to last- here is where to go. Our sales lady- Shasta helped us. She is very courteous and down to earth. Customer service alone is worth going here. It means a lot. They help you find what you need, are looking for and can give you excellent recommendations and styles. So many choices- makes it hard to decide sometimes- but these guys make your choice fairly easy. Great job guys!
The Lastiri's
Feb 24, 2020
Great service and options! Definitely recommend
Bobby Mccoy
Feb 16, 2020
They are good and have good service and will help you with anything you need
dennis robinson
Feb 15, 2020
I walked into the killeen location on WS Young and was greeted by the entire staff upon entry. Mike Warram was my guide and sales associate helping me through the selection process. He worked diligently affording me the chance to test mattresses, compare prices, and mix and match bases and mattresses. He ensured I got the most bang for my buck while purchasing a bed and base set up that was right for me. He was very professional, knowledgeable, and personable. If you are in the market for furniture I suggest you shop at Ashleys on WS Young and request Mr. Mike Warram. I am certain you will be satisfied. THANKS MIKE!
Robert Teel
Feb 07, 2020
They have really good furiture.
limo Company & Taxi
Jan 29, 2020
Great service!!!
Angela Rico (KITTIE_KOOL)
Jan 06, 2020
I've made several purchases from Ashley Home Store. Last couple of times I've done my business solely with Marcus. He's given the attention I've needed. Helped me find items in lieu of what I was originally leaning towards but could not find. When you find a great sales associate - stick with them. I do. My interaction with every point of contact has been great...from Marcus (sales), placing/paying my order and to the warehouse guys out back. The only reason I will not give a 5 star here - I wish they had a wider style range on their sofa sets. Not everyone is into the farm house craze.
Eulalia Acevedo
Jan 05, 2020
Very nice I loveit
Myles S
Dec 24, 2019
Wouldn't match the online prices of their website. Their "discounts" are still higher than their website. Pointed this out to the salesman and they still wouldn't match or do anything about it.
Breauna Ross
Dec 17, 2019
Anthony Conde is the Manager and he is a racist . His staff will try to sale you anything with no hesitation. Tell you lies just to sale you something . i don't advise you buy from Ashley's Home Store . One Parent to Another . Save Your coins and go to a different store . Customer Service is Everything .Dont see Sales Associate Rodney Tunoa . You better off in another store . Yall Have a Blessed day
Carlos Vejar
Dec 01, 2019
Good place the workers over their don't follow you around and keep asking you questions of what you're looking for every 5 mins.
Sasha Bowen
Nov 21, 2019
Friendly but scandalous
Humberto Velazquez
Nov 20, 2019
Warning to everyone in Central Texas Ashley Furniture HomeStore Killeen, TX will allow you to put a good faith deposit down on furniture and turn around cancel the order and not refund your money.They are attempting to scam me out of $700 for furniture and services I have not received
Lorena Ahumada
Nov 17, 2019
My boyfriend and I went to Ashley's this afternoon to look for a sofa and we met Sharon Hauge to help us find the right one.She was very attentive and helpful and assist us in making the right decision of buying the right one.I would highly recommend Sharon because of her customer service skills.. First class
Heydie Narvaez
Nov 17, 2019
(Translated by Google) Good service.(Original)Buen servicio.
Robin Hartman
Nov 01, 2019
I should of went somewhere else, very disappointed!!!🤔
Chevorn Campbell
Oct 30, 2019
Marcus and Roger was amazing!! They gave me the best deal and offer I couldn't refuse. The couch I went in for was not in stock but they made sure I left happy with a way better couch
Harold I Barker
Oct 29, 2019
Outstanding service
Mike H
Oct 16, 2019
Customer service at door was excellent. After finding couch we liked decided to look around and found couch online for half the price for exact same item.
Pam Gray
Oct 14, 2019
The sales man , Mike was very nice.
Christopher Barone
Oct 13, 2019
Excellent service and quality.
Alma Thibodeaux
Oct 11, 2019
The fine. The. Outlet store. Next. On. The. End. By. It. Side
Nunya Bidness
Oct 10, 2019
Awesome store because the staff rock! Roy and John in the outlet section helped me get exactly the furniture I needed and gave me a great price to boot!
Cailey Cogburn
Oct 09, 2019
Helpful and knowledgeable staff, open store setup with kiosks everywhere to search options not on the floor. You will be greeted the moment you enter, and the staff will check in with you often which is nice, you don't have to go searching for them if you have questions!
Velvet Walker
Sep 29, 2019
Daily,and Roy were my sales people,they showed me a variety of nice furniture,pictures,rugs, and decor,good prices I found what We needed,very Happy!! Staff helpful and friendly,always feel welcomed and treated respectful,even when I looked tired and wrinkled from getting off from work lol.
Francine Singer
Sep 27, 2019
Was in search of a queen size bed for an affordable price. Went to Rooms to Go, got a more affordable price.
Viv MC
Sep 10, 2019
Very good
Shana Ruppert
Sep 08, 2019
Very nice and helpful people
Camille Southall
Sep 02, 2019
Mike showed me around and was so helpful and polite. He also did his very best to make the living set I feel inlove with affordable for me. We looked at the different selections and talked about the comfort of each.Thanks Mike for a great experience
daniel barbin
Aug 23, 2019
Super friendly and,helpful. They dont try and get you to buy stuff you cant afford they are 100% there for you. Financing was super easy process as well.
Patricia Dehart
Aug 03, 2019
Very clean, friendly and knowledgeable staff. Even with the 25% off the prices were still quite steep.
DareDaizy
Jul 22, 2019
Brought my daughter in to make her 1st purchase to start building credit. Very satisfied with the sales andfinance team. Rodney and Alyssa made the process easy and enjoyable.
Arthur Carriere
Jul 17, 2019
Very small. Ut awso.e folks u loaded
Kimberly Mollison
Jul 13, 2019
Bought recliner sofa. Our sales person Steve very professional and took a lot of time with us.
Kerina Mumford
Jul 10, 2019
Great place nice furniture
Tammy Williams
Jun 05, 2019
Too high on prices.
Olgalidia Valadez
May 30, 2019
(Translated by Google) Friendly staff(Original)Amable personal
Jeannie Marie
May 28, 2019
I’m all about a good deal and the surplus store is full of great offers.
Gene Harris
May 27, 2019
Big store, big selection of living room and bed room. Not much dining room or office. Sales person will follow you around, polite but very persistent. Prices are high for this area. Very high compared to Fort Hood on-post furniture store.
Jamie Blassingame
May 26, 2019
We had a wonderful shopping experience at this store. It was very much like the "local family owned business" experience that we remember from our past and that we thought was gone forever. Just enough attention without hovering. Prices were super reasonable and everyone we dealt with was so friendly! I would highly recommend this store and we will certainly be return customers.
Shahiem Fournier Martinez
May 03, 2019
Great service! Staff member Mike Warram was amazing, helped me out greatly and made everything easy for me. I will definitely be back for other furniture if need be in the future.
matthew johnson
Apr 26, 2019
Great experience. Patrick was knowledgeable and if he didn't know the answer he went and got the question answered.
Krispykevthebarber Bad grades cut
Apr 03, 2019
Nice service
Kenneth Cummins
Mar 27, 2019
Have great deals for military, nicely kept store, and friendly staff. If your searching for new furniture you should definitely stop in and see what they have in store. If they don't have what your looking for, ask and member. They will be happy to look through inventory and online for something to fit your needs.
Tanisha Smith
Mar 22, 2019
Keith was super helpful finding us a good deal on a living room set and offering great advice. Thanks for the help!
Bencasey Tunoa
Mar 21, 2019
I work here
Fernando Martinez
Mar 18, 2019
Was ok, prices are of course pretty high but they had what we needed, able to get a discount so it evened out at the end, they do not have a big variety in kids furniture but they have a tablet to see more things
Marion Cour
Mar 16, 2019
Visit Cody, the hillbilly manager who lacks professionalism and condescends others. Cody lacks tact. Cody has a blue collar mentality and is an anti-Semite, racist misogynist.Feel free to buy this low quality furniture mad in China, from Cody, the racist.Nice! Threats now. Prove otherwise these claims are false. We got you on tape Cody;)
STACEY PONGER
Feb 27, 2019
Friendly, courteous and helpful
towanna smith
Feb 22, 2019
Friendly staff. Great service and atmosphere. Bought new mattress
Martin Widzer
Feb 20, 2019
How do you define professionalism? Definitely not this place. Super rude staff. I felt disregarded because of my skin color. I asked to speak with the manager. I spoke with Cody. Rude and sloppy appearance.
Shawn ScentxyMama Mitchell
Feb 06, 2019
Nice things, nothing to brag about...way over priced. But, isn't that most furniture stores?
Candace Forbes
Jan 21, 2019
Had a problem w a mattress purchase. Spoke w a manager and they are resolving the issue. Changed comment and upgrading rating from 1 star to 3...
Charolette Walker
Jan 16, 2019
We came in looking for furniture. We couldn't decide. But it's a great place to shop. They'll help you with anything you need. And if they don't have what your looking for they'll contact there other store to see if it's there. Which is great because your not wasting gas, unless you just want to drive there anyway.
Manuel Moldovan
Jan 09, 2019
Great and fast customer service
Charles Smith
Jan 07, 2019
Very friendly staff I like that
Richard Neagle
Jan 02, 2019
Great deal on my furniture like always. Mrs Carter is awesome!!! Will always buy from there
